Well I just had 5 people let me know that they tried the clear cookie and save password under preferences and it made no difference. They still have no light bulbs or pink folders. Two of them tell me that they must fill in the user name and password every time they log on.

Anything else I can try?

What's the technical level of these users? There is something else that might work, but they will need to manually manipulate some textfiles...

(They're going to need to actually delete the cookie files (IE5) or edit the cookies.txt file (NN)

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Charles Capps, Moderator, Post-Install Troubleshooting
PLEASE NOTE: Due to time limitations, I do not provide UBB support via email.

I don't think that will work for most of them as they won't even update their browser for fear of screwing something up. But it will for a few. Do you know how to do it for IE & Netscape? If so let me know and I'll give it a try.

The main problem with all of this is making them understand that it is not program or installation problem on my end because their system works as is on other UBB systems. Then they come to mine and these features that they are all used to and just can't live without don't work. Try explaining that to some users that can't attach a file to an email!

Basically they'll need to do this:

Netscape: Edit cookies.txt (after making a backup) with Notepad - remove ALL refernces to your domain name.

IE: Delete all cookies in the Cookies folder (c:windowscookies or c:windowsprofilesprofilenamecookies) with your domain name or just named cgi-bin, possibly with a number in parens after or before.

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Charles Capps, Moderator, Post-Install Troubleshooting
PLEASE NOTE: Due to time limitations, I do not provide UBB support via email.