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#167895 - 11/07/06 03:18 PM Users getting error message
rich_ay Offline
newbie
Registered: 06/05/06
Posts: 25
Loc: Houston, TX
My board (Threads 7) has been up for almost a month now without incident. Today, within the span of a few minutes I've received two e-mails from users who couldn't post. The error message they received is:

Quote:
We cannot proceed.
The host from which you are accessing the board is not recognized as a valid host. This is more than likely related to a firewall issue that is blocking the referer variable. Check your firewall settings and try again.

Please use your back button to return to the previous page.


I can post just fine. Is this some security setting on their end, or something else?

Any help will be appreciated, thanks.
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#167898 - 11/07/06 04:09 PM Re: Users getting error message [Re: rich_ay]
Zarzal Offline
old hand
Registered: 06/05/06
Posts: 1142
Loc: Berlin, Germany
do you (or someone else) enable the referer check in your control panel ?
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my hobby: http://www.biker-reise.de
Ich kann bei Fragen zu UBBthreads in Deutsch weiterhelfen oder es zumindest versuchen
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#167900 - 11/07/06 04:41 PM Re: Users getting error message [Re: Zarzal]
rich_ay Offline
newbie
Registered: 06/05/06
Posts: 25
Loc: Houston, TX
The setting "Disable HTTP Referer Check?" is not checked. Control Panel has not been changed recently.
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#167901 - 11/07/06 04:52 PM Re: Users getting error message [Re: rich_ay]
Zarzal Offline
old hand
Registered: 06/05/06
Posts: 1142
Loc: Berlin, Germany
Try to set the check. Without the referer check is enabled and this can force the error.
_________________________
my board: http://www.dragon-clan.de
my hobby: http://www.biker-reise.de
Ich kann bei Fragen zu UBBthreads in Deutsch weiterhelfen oder es zumindest versuchen
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#167903 - 11/07/06 05:09 PM Re: Users getting error message [Re: Zarzal]
Gizmo Offline

Registered: 06/05/06
Posts: 14994
Loc: Portland, OR; USA
Be sure that you have proper url's in the referrer check as well... By default it should just be your url, but keep in mind that these are DIFFERANT urls and both need to be in the referrer check:
http://yoursite.tld/forums/
http://www.yoursite.tld/forums/

Additionally, some firewalls and virus scanners do not send the http referral as a "Security" measure, this is a completely idiotic setting within the users software which nerfs security on your forum; you should obtain weather or not they're running a virus scanner or firewall and if so what versions; they'll need to disable this security setting.

Also, i would highly advise against ever disabling the HTTP Referrer Check.
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#167908 - 11/07/06 05:26 PM Re: Users getting error message [Re: Gizmo]
rich_ay Offline
newbie
Registered: 06/05/06
Posts: 25
Loc: Houston, TX
Thanks Gizmo. I checked my URL settings and they're fine. I was suspecting "user security settings", but I wasn't sure.

I'll go back to them and suggest they check/disable this.
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Regards,
Rich
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#169091 - 11/25/06 11:34 PM Re: Users getting error message [Re: rich_ay]
Z65Paul Offline
member
Registered: 04/30/06
Posts: 190
Loc: Los Angeles, CA
Giz (or Rick).. please confirm that the referrer check in the CP should have the forum directory included in addition to the domain name as you've listed above.

http://www.yoursite.tld/forums/

as opposed to

http://www.yoursite.tld/

or will both work?
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#169093 - 11/25/06 11:58 PM Re: Users getting error message [Re: Z65Paul]
Gizmo Offline

Registered: 06/05/06
Posts: 14994
Loc: Portland, OR; USA
Mine is:
Code:
http://www.undergroundnews.com|http://www.undergroundnews.net|http://www.undergroundnews.org


Note that I have the .htaccess rule to forward non www urls to www so I don't have to put in the urls without www.

It should just be domain name, although adding in forum won't (shouldn't) hurt anything.


Edited by Gizmo (11/25/06 11:59 PM)
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