Apparently our members got too excited, over-used and crashed the Shout Box. The shout box is now blank.

I have the following error in IE 6.0:

Line: 53
Char: 2
Error: Object required
Code: 0
URL: http://xxxxxxxx/forums/ubbthreads.php/ubb/cfrm

Any Ideas?

make sure another Mod or Admin didn't delete them.

I had this issue and after a couple days a Mod admitted he had removed them. He thought he was only removing them for himself.

Though it still should not give an error to you by being blank.
Maybe try another browser for testing

.

You lost me.. Removed what?

With the Shout Box enabled, an error in IE6 shows in the bottom left corner of the window. If I remove the Shout Box from the forum, no error is present.

It's not just my browser because no members can use the Shout Box any longer.

That's an odd line for an error. Might need you to open up a trouble ticket with admin info to your board so I can take a look at a few things.

FYI...

I did a SELECT * FROM ubbt_SHOUT_BOX

and it returned the last 30 entries...

Then I did TRUNCATE TABLE ubbt_SHOUT_BOX

then I reenabled the Shout Box in teh portal and it now works....

FYI

Blanked out again tonight.. Had to TRUNCATE again.

Apparently if there is too much activity, it blanks out.

I'm curious if maybe there are some certain characters maybe being put in. For example, in it's current state, chinese characters would do that. Next time it blanks out, take a look at the contents of each shout and see if you can find any shouts that contain special characters.

I'll take a look next time it blanks out.

It seems that you can still enter comments but the display is greyed out based on teh SELECT * FROM ubbt_SHOUT_BOX return. It returns 30 entries. Perhaps the early entries are not getting deleted and are overflowing the stack?

The Shout Box is blank and here is the latest cache from teh shout box. I made one entry while it was blank and it is at the bottom. Is it popssible that the "tilde" from the user ~Angelwitch~ is causing the problem?

2 9 sdp test 1167891051 75.37.163.111
3 11001 rocked Waffle. 1167895024 67.9.243.77
4 2836 ImBob I'm guessing it broke again? 1167895086 76.211.98.179
5 14676 minid42 hello 1167895224 202.7.166.170
6 9 sdp Yeah there seems to be a bug. It blanks out when there is too much activity. 1167895696 75.37.163.111
7 10958 SilentTears is it fixed now? 1167907646 68.69.217.47
8 10958 SilentTears waffle? okay..... 1167907718 68.69.217.47
9 2494 ~AngelWitch~ ooooooh the box thingy is fixed, DON'T LET EDDIE NEAR IT!!!!! 1167908679 172.141.219.164
10 14563 Orb Waffelrawfelmoocow. 1167911945 75.74.154.42
11 1241 Amz wow fun 1167914938 81.76.116.215
12 2494 ~AngelWitch~ it is if eddie isn't here, he breaks it - him AND sdp 1167915271 172.141.219.164
13 1241 Amz how did they break it?? haha 1167915337 81.76.116.215
14 2494 ~AngelWitch~ i don't know hon, i think witchcraft lol 1167915355 172.141.219.164
15 1241 Amz mad 1167917327 81.76.116.215
16 7381 OldFolks It wasn't witchcraft. Eddie spilled glitter in the circuitry & shorted it out. 1167924015 64.149.34.156
17 1241 Amz oo 1167924088 81.76.116.215
18 9 sdp The Box is blank. 1167930348 70.167.120.70

If you haven't cleared it out yet, then we can maybe try and track down which line is actually causing it to go blank. One by one you can delete the shout entries and then test if it comes back

delete from ubbt_SHOUT_BOX where SHOUT_ID='18'

That will delete the last one. Then try:

delete from ubbt_SHOUT_BOX where SHOUT_ID='17'

Keep working your way backwards and checking to see when it comes back and then that would tell us what line actually caused it to blank out. I can't imagine it would be the ~ but not sure.

Cool.. I wanted to do that last night but I got tired of searching the MySQL online manual trying to find the syntax to delete one line.

OK, the Shout Box crashed again.

I don't have time to start deleteing rows one by one right now. I'll have to do it later on, but let me ask you this...

When I cleared the table and the entries started comming in as shown above, each row was sequential starting from 2 (I deleted #1) through 18...

This time I looked at the cache and the SHOUT_ID in the table was completely out of order. The last entry I put in while it was blank was entered 4th from the bottom. Why would the order of the rows get scrambled? I don't know if this is just a symptom or not. The table I posted above was in order but blanked.

Here is the Table: (please excuse the wacky members)

SHOUT_ID USER_ID SHOUT_DISPLAY_NAME SHOUT_TEXT SHOUT_TIME USER_IP
95 7619 Grvtykllr good hell, I go fora smoke and a coffee and uponmy return the box has gone to hell and we are now discussing group sex with alternate egos? 1167939012 208.66.14.219
73 3165 PepsiChaser I think I might have a kidney stone...OOOWWWEEE!!!<wbr>!! 1167938006 66.81.176.236
83 3165 PepsiChaser you don't have to ask...I bet you already KNOW...lol 1167938371 66.81.176.236
68 7381 OldFolks I bet there was a shot of Squirt in there also. 1167937820 70.142.50.236
70 3165 PepsiChaser hey you rude people...lol, quit playing with this box and go help..I got an oweee 1167937870 66.81.176.236
69 5810 NtroducingMyself You know it *grin* 1167937834 69.213.114.86
71 5810 NtroducingMyself I have an owwee too, sinus infections suck! 1167937946 69.213.114.86
74 5810 NtroducingMyself big owwiee! I read your post but I don't know much about them to give any advice 1167938037 69.213.114.86
78 5810 NtroducingMyself it got stuck in you.. uhh..pee track hehe 1167938172 69.213.114.86
72 3165 PepsiChaser I just got over that.. 1167937972 66.81.176.236
79 3165 PepsiChaser Ya, bad glitter.. 1167938215 66.81.176.236
76 3165 PepsiChaser Maybe I just swallowed some glitter.. 1167938114 66.81.176.236
80 2494 ~AngelWitch~ that glitter is dangerous stuff...... 1167938220 172.141.219.164
77 5810 NtroducingMyself possible! 1167938156 69.213.114.86
81 3165 PepsiChaser I guess I should have washed my hands better. 1167938279 66.81.176.236
82 2494 ~AngelWitch~ im not askng what you were doing with hands, eddie and glitter frank LOL 1167938326 172.141.219.164
85 2494 ~AngelWitch~ well i have to say i have some strange images in my head now, tho not sure which one to pick lol 1167938400 172.141.219.164
84 5810 NtroducingMyself Frank and I have a very special relationship. 1167938392 69.213.114.86
86 5810 NtroducingMyself Pick the most disturbing one.. and you got it. 1167938454 69.213.114.86
89 2494 ~AngelWitch~ no frank you and eddie have that special relationship, that only some can envy.........lol 1167938708 172.141.219.164
88 3165 PepsiChaser we invited you!! I thought you were there!?!?! 1167938678 66.81.176.236
93 3165 PepsiChaser ok... 1167938792 66.81.176.236
87 2494 ~AngelWitch~ dammit i want a special relationship *cries* 1167938470 172.141.219.164
91 7381 OldFolks Eddie got glitter & Squirt in the box again. I can't see the last line. 1167938766 70.142.50.236
92 2494 ~AngelWitch~ i wonder, are people still being sent to the wrong board (which is closed) cos i have never known this forum to be 1) so quiet 2) so few unregistered people browsing 1167938790 172.141.219.164
94 5810 NtroducingMyself LOL well than you are now part of our special relationship hehe 1167938840 69.213.114.86
96 9 sdp TEST 1167940015 70.167.120.70
67 5810 NtroducingMyself *pokes Angel* Shush you 1167937744 69.213.114.86
75 3165 PepsiChaser I want my mommie...sniffle. 1167938045 66.81.176.236
90 2494 ~AngelWitch~ got the invite for the gang thing tho 1167938717 172.141.219.164

This is just the order that mysql returns them with a default query. To return them in their actual order you'd run this SQL command:

select * from ubbt_SHOUT_BOX order by SHOUT_ID

I'd immagine it was one of the last ones, since it seems that they see the posts before to be ale to comment... I'd immagine its between 9 and 17... IMO try deleting entry 16 since it looks like thats where things die.

Just noticed we're on two pages! lol..

In your new one, try deleting ones with special characters: ()&*~

OK I started deleteing rows from last on up.. I deleted teh following entry and it came back to life:

91 7381 OldFolks Eddie got glitter & Squirt in the box again. I can't see the last line. 1167938766 70.142.50.236


Could it be the (&) "Ampersand"???

Could be but that's odd.

Doesn't seem to break it here on this board with 7.1b3

OK here's the word...

I type in normally... everything OK
I type a ampersand (&)... I get "sending..." and then it's stuck.. refresh page and it's blanked out..

it's the ampersand.

What version are you running on your site?

Just verified...

Cleared the table
typed "test" 10 times
typed "&" and it locks it up.

On my forums I can't type the word lynx (with a space after it) without the server denying it (Forbidden)... wonder if it could be something as dumb as that, as it's some sort of hacker filter or something on the server itself...

PS - Okay, never mind - just saw you mention it's the ampersand.

Way back in the early betas this was a problem, which is why I'm curious on your version. I know your initial subject labeled it as 7.1.b3 but I know that can't be the case because that hasn't been released to the public yet

FWIW - Typing ampersands works fine in my 7.00 Shoutbox

I'm running 7.02 and just tested sinlge & and multiple &&&&&& and test & test using both IE7 and FireFox 2.0 and no problems for me.

.

Now that you mention it..

Board Statistics
Version: 7.0.2
Total Members: 14706
New in past 24 hours: 5
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New in past month: 225
Total Forums: 21
Total Topics: 21127
Total Posts: 252924

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OK I fooled myself... When I saw "Now running 7.1 beta 3 12/27/06 01:32 PM" I thought that was what was running on "our" board... I didn't realize that these were announcements from you guys.

This is due to your host using mod_security; lynx is on their fail list (i've used it before lol).

I'm wondering if & is being escaped properly...

Rick, by viewing his sql info that he dropped earlier, & is shown as & and isnt escaped as:


Could it be breaking the shoutbox by not being ran through htmlentities?

Aha, I guess I better clarify on the subject lines for the News posts

I know we fixed a few issues with the shoutbox in 7.0.2, so I'm wondering if maybe all of the files didn't get updated, if you upgraded from a previous version. At this point I'd recommend opening a support ticket with FTP and admin info so I can take a looksee.

Gizmo, the & to &amp; translation actually gets done when it's pulled from the database and sent to the browser. It stores it in it's original format.

ahhh, si si mon capitan!

Yeah, the reason I was fooled is becasue that was the approximate date our forum was updated from 6.1.1 to 7.0.2

Anyways, I sent the info to the site owner.. we'll see if he reponds to the request.