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#185674 - 06/04/07 01:56 PM Dealing with Trouble Makers
Mark S Offline
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Registered: 07/04/06
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Loc: Liverpool : England : UK
Dealing with Trouble Makers

First its fair to say that each forum will have its own limits and levels of tolerance's.
So what may be right for one site may be over the top for another site.

As a guide to a moderate pain in the ass.

1. private message them and warn about a possible ban.
2. ban them if step one fails.

Honestly there really not worth the hassle.

Or if you feel that a Ban is a step too far then thats fine if it works for you. Only you will know the levels at what to act.

Most of all, don't let these idiots get to you.
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#185735 - 06/05/07 05:17 AM Re: Dealing with Trouble Makers [Re: Mark S]
ScriptKeeper Offline
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Registered: 12/09/06
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Loc: UK
Another step is to set out some board rules in a sticky, locked topic and place a link to it in your sidebar (and/or registration area). If anyone crosses the line you can refer them to the rules thread.

You have to remember that in a way "it's not the real world" so as you say "don't let these idiots get to you."

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#185751 - 06/05/07 09:23 AM Re: Dealing with Trouble Makers [Re: ScriptKeeper]
Rose Offline
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Registered: 05/06/06
Posts: 594
Loc: Orlando, FL
I'd like to know how other people handle trouble-makers. I know they come in all shapes and sizes, but I've always wondered how other admins deal with them.
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#185754 - 06/05/07 10:26 AM Re: Dealing with Trouble Makers [Re: Rose]
Mark S Offline
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How ever you choose to deal with them,
make it one on one....

Not one onto the whole community, works for me.

That's if you have time that is ;\)
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#185775 - 06/05/07 06:15 PM Re: Dealing with Trouble Makers [Re: Mark S]
Gizmo Moderator Offline

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I ban them, case closed ;\)
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#185779 - 06/05/07 07:17 PM Re: Dealing with Trouble Makers [Re: Gizmo]
Rose Offline
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Registered: 05/06/06
Posts: 594
Loc: Orlando, FL
I've found that those who want to cause trouble, play nicey-nice first, and get the community to like them. Often the things they do to cause trouble are unseen by the rest of the community - like making two IDs, and using them to create a flame war. So when I suddenly ban them, the rest of the community thinks I'm a jerk. How do you deal with that sort of thing?
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#185780 - 06/05/07 07:18 PM Re: Dealing with Trouble Makers [Re: Rose]
Rose Offline
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Registered: 05/06/06
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Loc: Orlando, FL
I have one right now. He just joined a week ago, and I know already he's going to be trouble - I get a gut feeling about them now.
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#185785 - 06/05/07 10:31 PM Re: Dealing with Trouble Makers [Re: Rose]
Gizmo Moderator Offline

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I've thrown out some very popular people due to not being able to follow, quite simple, rules... It is your responsibility as the site owner to keep the community safe, even if you have to ban those who should know better...
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#185789 - 06/06/07 02:48 AM Re: Dealing with Trouble Makers [Re: Rose]
Mark S Offline
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Registered: 07/04/06
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Loc: Liverpool : England : UK
 Originally Posted By: Rose
I have one right now. He just joined a week ago, and I know already he's going to be trouble - I get a gut feeling about them now.


you could send them a private message with a picture of
you're brothers..

Experience - does make you ban them quicker than normal.
Because you know there not worth the time and effort.

1 hr explaining why?
or
1 hr of input to your community.

That's what it boils down to for me.
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#185805 - 06/06/07 05:19 AM Re: Dealing with Trouble Makers [Re: Mark S]
Gizmo Moderator Offline

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I could play Gramar Nazi, but I'm too tired :x
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#185807 - 06/06/07 06:34 AM Re: Dealing with Trouble Makers [Re: Gizmo]
driv Online   happy
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Registered: 01/10/04
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 Originally Posted By: Gizmo
I could play Gramar Nazi, but I'm too tired :x
Was she married to Granpa Nazi?
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#185822 - 06/06/07 10:16 AM Re: Dealing with Trouble Makers [Re: driv]
Gizmo Moderator Offline

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No, that'd be Großmutter und Großvater ;\)
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#185829 - 06/06/07 12:06 PM Re: Dealing with Trouble Makers [Re: Mark S]
blaaskaak Offline

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Registered: 08/30/06
Posts: 1299
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To avoid making things personally, we communicate all warnings and bans through e-mail from our generic contact address.

So it's not like "This stupid blaaskaak is banning people all over the place", the mail are always signed with "Staff". We just PM for really really minor stuff like a signature that's a bit too many lines, or some wallpaper size pics in a post.
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#185831 - 06/06/07 12:29 PM Re: Dealing with Trouble Makers [Re: blaaskaak]
Mark S Offline
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Loc: Liverpool : England : UK
Good point that, i tell my moderators to use me Admin
as the scape goat. Admin told me to tell you.
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#192064 - 07/19/07 06:48 PM Re: Dealing with Trouble Makers [Re: Rose]
Architecht Offline
journeyman

Registered: 06/06/06
Posts: 83
I maintain a Strike Forum.

I sometimes send private warnings for minor issues. If they're less than minor.

Strike 1 = 1 week suspension.
Strike 2 = 2 week suspension
Strike 3 = 1 month suspension
Strike 4 = banned

An explanation I post to the users of how we moderate:

 Quote:
An Explanation of the Philosophy Used to Moderate These Boards

The board guidelines are driven by a general philosophy about how to moderate, what makes a healthy board, and how members should be treated. Like any policy of "enforcement" it sounds awfully grim when you read it. We feel that it's important to understand not only the raw basics of the system, but also the thoughts and philosophies behind that enforcement policy. Like any human endeavor, board posting and moderation is full of grey areas and disagreements of opinion. This makes a clear mutual understanding of the philosophy of the boards not just a "nice to have" but a pretty crucial part of people feeling comfortable and happy with the atmosphere around here.

Board moderation is an art, not a science. Ultimately, it's a task that depends as much on the members of the board as it does on any ideas that the moderators have about how things should be handled. Every board's moderation must be orchestrated to embrace the culture of the bulk of its participants. That means that the level of moderation varies from group to group. In some groups, for instance, there is a looser standard towards "trash talking" and joking around because many members seem to enjoy it rather than get angry over it.

Cultivating a healthy and happy message board is a pretty dynamic and squishy process. The posters who stir up issues are also often the guys who have made significant contributions to the discussions over a long period of time. In the meantime, a fair percentage of the board seems to enjoy bantering with them in their little off-topic diatribes.

We could ban everyone that violates the general rules of conduct in a flare-up that lasts 24 hours, ignoring whatever positive contributions they have had over an extended period of time, but eventually this would result in a less healthy board. We prefer instead to work through a series of actions to check their behavior - that can ultimately lead to banning if that is required.

We will from time to time handle board members in violation of the general rules of conduct through a process that includes warnings and some acknowledgement of their overall contribution to the boards rather than quick and heavy banning. It can and has resulted in bannings, but infrequently. The result of this measured approach is, in our experience, a more vibrant community.

It's certainly not a perfect community. Some people don't like each other and show it and sometimes the posting gets out of hand and has to be corrected. These are, in our opinion, the hazards of maintaining an open community.

The bottom line is this: what we're trying to create is an open and friendly atmosphere that allows everyone to speak their mind, but keeps things on a level where as many people as possible are having a good time.

Moderation is tougher than it looks. All we can say is that we try to do our best. If all of you try to do YOUR best to meet these ideals BEFORE you hit the post button, things will go smoothly.

The following behaviors may result in action taken by board moderators This is not an exhaustive list, it is only intended to be a series of examples to help clarify what is meant.


* Physical threats

* Excessively graphic sexual references and/or images, particularly when used in an insulting manner toward other members, but also in general

* Strong profanity, primarily when used in an insulting manner toward other members

* Masking of strong profanity - finding ways to defeat the profanity filters put in place, primarily when used in an insulting manner toward other members. (i.e. typing "@ss" instead of the real word in order to circumvent the filters

* Harrasment of another member through unwanted and repeated arguing and conflict - particularly when exemplified by "following" that person from thread to thread

* Particularly excessive off-topic posting

* Hi-jacking of other people's threads in a way that stifles the originally intended topic against the objections of the thread creator

* Inappropriate user names.

* Posting of any information which encourages or enables illegal or fraudulent behavior by others, particularly in regards to the hobbies covered here.

* Spamming the boards with repeated or similar posts

* Racist or "hate crime" type comments

* Inappropriate references (analogies, etc.) to significantly emotional topics such as Nazis, slavery, etc.. If you have to wonder whether someone with a personal involvement in the topic would find your comment strongly offensive, you probably shouldn't make it.

* Threads started explicitly to bash other members

* Pork Barreling - placing small inappropriate statements within longer posts whose content is mainly legitimate. These post will get pulled and you will lose the positive with the negative.

* Creating shill accounts, accounts created as anonymous identities to push specific agendas.
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#192074 - 07/19/07 07:52 PM Re: Dealing with Trouble Makers [Re: Architecht]
Gizmo Moderator Offline

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There was a strike system for UBB.Classic as a modification at UBB.Classic. I think a mod for threads would be cool as well ;)... but that's more of a UBBDev kinda thing ;\)
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#192113 - 07/20/07 01:34 AM Re: Dealing with Trouble Makers [Re: Gizmo]
Sirdude Offline

*****

Registered: 04/19/07
Posts: 2077
Loc: SoCal, USA
we've implemented a strike system similar. only difference is rather than suspension, the user group is changed to 'inmate' and the only forum they can view and post in is called 'alcatraz'

they get to decide, while in jail if they are going to return to being good. the jail sentence lasts for as long as necessary.

once it's the 3rd strike, it's gonzo time.

btw, alcatraz is viewable by all users.. they can't post in there, but they can watch the 'inmates' squirm and get admonished by the appointed 'wardens' (mods).

it makes for entertainment as well..

also, when a user is in jail, they lose Search and PM rights.
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#192115 - 07/20/07 02:12 AM Re: Dealing with Trouble Makers [Re: Sirdude]
Gizmo Moderator Offline

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Loc: Portland, OR; USA
yeh, I enjoy things first person view ;)...

lol can i be a warden? this sounds fun, like our "#help" channel, which should more be #prison" on our irc server... Only people who can enter the channel have had their connection locked to the channel so we can watch them squirm lol
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#192124 - 07/20/07 03:34 AM Re: Dealing with Trouble Makers [Re: Gizmo]
Rose Offline
addict

Registered: 05/06/06
Posts: 594
Loc: Orlando, FL
I only do two things. Firstly I put the user on individual moderation and PM ban. If this doesn't work, they get banned. In the seven years I've had my website, I've only had to ban about six people. It's always traumatic - for me and our users. \:\(
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#192127 - 07/20/07 04:07 AM Re: Dealing with Trouble Makers [Re: Rose]
driv Online   happy
Pooh-Bah
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Registered: 01/10/04
Posts: 1703
Loc: Essex, UK
Only ever had to ban two users. In both cases legal action was taken against them.

Usually, I get very little trouble. :touchwood:
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#192130 - 07/20/07 04:24 AM Re: Dealing with Trouble Makers [Re: driv]
Gizmo Moderator Offline

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Rose: Yes, the fallout from banning a member from your forums can be dizasterous at times... Reguardless of if your community actually LIKED the person the attitude can be devistating even up to the days resulting from and after the event...
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#192287 - 07/21/07 08:11 AM Re: Dealing with Trouble Makers [Re: Sirdude]
Mark S Offline
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Registered: 07/04/06
Posts: 4044
Loc: Liverpool : England : UK
I banned 6 at the same time ;\)
Took them down and we are still here to tell the tail ;\)

Since they went (The Mouth Squad) everything became
harmony again, well after a few weeks lol.

Out of the six bans ranged from 6 weeks to 6 months.
And 3 of them now are loyal members ;\)

Strange old world.

 Originally Posted By: Sirdude
btw, alcatraz is viewable by all users.. they can't post in there, but they can watch the 'inmates' squirm and get admonished by the appointed 'wardens' (mods).

it makes for entertainment as well.

link kink kinky ;\)
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#192345 - 07/21/07 04:37 PM Re: Dealing with Trouble Makers [Re: Mark S]
Gizmo Moderator Offline

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Loc: Portland, OR; USA
Well, at our community, I was one of the founding members, another of us was basically made an admin and was running things when I left...

I came back years later, and ended up buying the community; he seemed to think it was his but the owner saw otherwise...

Well, to make a long story short, I gave him the oppertunity to keep his post, but without server level access to the site due to my security policies... he flipped out, and I destaffed him...

I left his "friends" as staff, but they all decided to create another site to compete with ours and where stealing memers... so I banned the whole lot of them...
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