Our admin reported a problem with PM's as well... In testing, I have found that I am unable to send/receive between my administrator account and another test account. Also, between admins we cannot send.
Another interesting aside... I cannot delete a message either. When I select the checkbox and click the delete button, the page refreshes and nothing happens. The message remains. I can remove myself, but I cannot delete the message. Not sure if there is a correlation.
I am fairly new to the software, it was inherited. Nothing has changed with the software, as far as I am concerned. There are only two admins and neither of us have done anything. Seems to have started between May 19/25.
We're on version 7.0.2. Not sure what other relevant info is needed. I have submitted a support ticket.
Any help would be much appreciated!
edit... I just checked the database and the posts are in there.
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#188591 - 06/24/0705:54 PMRe: Help Diagnosing PM Problem
[Re: Rose]
I have to admit I've had some freaky things happening with PMs too. None of them make any sense, and they aren't reproducible at will.
1. Sometimes, for absolutely no reason that I can figure out, some people just don't get a PM that's been sent to them. I've only seen this happen about four times - one of those times it was me who sent the PM. When looking at the Participants, only I'm on the list. Weird ...
This happens to me too. I think what it is ... is that they have deleted their original PM, and once they delete it, you can no longer respond to it. You have to start a new one. I have found this with our site, and I find it highly annoying.
Registered: 06/05/06
Posts: 14995
Loc: Portland, OR; USA
Well, it is the users choice to not be subscribed to a pm...
I think a good "fix" would be to have the ability to "invite" or "add" a user to a conversation.. Then, if a user unsubscribes (deletes) the pm, they can be added back in...
Well, it is the users choice to not be subscribed to a pm...
I think a good "fix" would be to have the ability to "invite" or "add" a user to a conversation.. Then, if a user unsubscribes (deletes) the pm, they can be added back in...
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