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#208027 - 03/07/08 09:36 AM Re: file attachments [Re: ScriptKeeper]
Painless Offline
newbie

Registered: 11/15/07
Posts: 38
Loc: TN
did that and still no joy........Blake
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#208028 - 03/07/08 10:01 AM Re: file attachments [Re: Painless]
blaaskaak Online   content

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Registered: 08/30/06
Posts: 1299
Loc: Breda, NL
are attachments actually uploaded in that directory you specified?
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#208029 - 03/07/08 10:05 AM Re: file attachments [Re: blaaskaak]
Painless Offline
newbie

Registered: 11/15/07
Posts: 38
Loc: TN
no......Blake
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#208030 - 03/07/08 10:09 AM Re: file attachments [Re: Painless]
Painless Offline
newbie

Registered: 11/15/07
Posts: 38
Loc: TN
that is what I need to know, how do I get them to upload to that directory.......Blake
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#208040 - 03/07/08 01:35 PM Re: file attachments [Re: Painless]
Painless Offline
newbie

Registered: 11/15/07
Posts: 38
Loc: TN
anbody?.......Blake
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#208043 - 03/07/08 02:05 PM Re: file attachments [Re: Painless]
ntdoc Offline

***

Registered: 11/08/06
Posts: 3202
Once you enter the path info there should be a TEST button. That should say it was successful - then use FTP to verify that a file was placed there. If it errors then something still wrong like either path or permissions.

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#208061 - 03/07/08 05:09 PM Re: file attachments [Re: ntdoc]
Painless Offline
newbie

Registered: 11/15/07
Posts: 38
Loc: TN
the test shows that everything is working, I don't know anything about using FTP to verify, but if that means going to my server after I attach something and seeing if it is there, I have tried that and nothing is showing up there......Blake
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#208064 - 03/07/08 06:26 PM Re: file attachments [Re: Painless]
ntdoc Offline

***

Registered: 11/08/06
Posts: 3202
Well having tried all of the suggestions already and it's still not working, unless someone else comes up with another possible solution I would recommend that you open a ticket with support so that they can log onto your site and check things out to see what's going on.

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#208086 - 03/08/08 05:56 AM Re: file attachments [Re: Painless]
ScriptKeeper Offline
old hand
***

Registered: 12/09/06
Posts: 1039
Loc: UK
Originally Posted By: Painless
I don't know anything about using FTP to verify
So, have you not accessed the server to set permissions for that directory to 777?

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#208090 - 03/08/08 07:57 AM Re: file attachments [Re: ScriptKeeper]
Rick Administrator Offline

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Registered: 06/04/06
Posts: 7898
Loc: Aberdeen, WA
If the test shows ok, and you've looked and it's not in the attachments directory after uploading, also check the /tmp directory. That is the temporary hold spot for attachments. See if it's there, and make sure the perms on that folder are set to 777 as well.
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