Guys I am not having any luck setting up the file attachment feature on my site. I created a folder (file_attachment) on the server under public forums, I tested the directory and it says it passed, put the URL in and when I attach a file to a post and try to open it I get a "webpage cannot be displayed" screen, what am I doing wrong?

Does the actual upload path match with the "public" path you reach your files with.

Where is the upload path?

The folder you set as upload path.

maybe that is where I screwed it up, I just went to public_HTML and created a new folder (files_attachments) and tested the directory. I did not do anything else. Do I need to do something else in order to get it to work?

In your feature settings > attachments you can set both a Attachment Storage Directory and a Full URL to Attachment Storage Directory, both settings should match and point to the same directory. The first one the actual path on your webserver, the 2nd one the url where you can reach this path.

Roger that, I don't think they are the same, I will change it and see if that works......Blake

well, that didn't work either. I think I am just going to start drinking........

First line is your server path:

Attachment Storage Directory: /home/myserver/public_html/ubbthreads/myattachments

Second is your URL:

Full URL to Attachment Storage Directory: http://www.mywebsite.com/ubbthreads/myattachments

The myattachments folder on the server should be CHMOD 777

Yeah, I'd put the /attachments directory inside the /threads directory

did that and still no joy........Blake

are attachments actually uploaded in that directory you specified?

no......Blake

that is what I need to know, how do I get them to upload to that directory.......Blake

anbody?.......Blake

Once you enter the path info there should be a TEST button. That should say it was successful - then use FTP to verify that a file was placed there. If it errors then something still wrong like either path or permissions.

the test shows that everything is working, I don't know anything about using FTP to verify, but if that means going to my server after I attach something and seeing if it is there, I have tried that and nothing is showing up there......Blake

Well having tried all of the suggestions already and it's still not working, unless someone else comes up with another possible solution I would recommend that you open a ticket with support so that they can log onto your site and check things out to see what's going on.

So, have you not accessed the server to set permissions for that directory to 777?

If the test shows ok, and you've looked and it's not in the attachments directory after uploading, also check the /tmp directory. That is the temporary hold spot for attachments. See if it's there, and make sure the perms on that folder are set to 777 as well.

the permissions are set to 777 on the file attachments, I will go check the tmp folder and see if anything is in there.....Blake

Went and checked nothing there..........

I suggest you open a support ticket for this, I think we got as for as getting you every normal place to look at for trouble shooting problems like this.

Somebody really needs to take a look at your actual setup and configuration.

where do I go to open a ticket?

On the upper left side of the forum you find an island with a link to support options in it.

saw that, but I can't find my License number, oh well screw it, it has pissed me off for the last time........Blake

If you're having problems locating your license number you can either go to the members area and request it to be emailed to you or email Groupee sales (sales@groupee.com I believe)

Ok guys I am tryng this again, I have submitted a ticket to support to see if they can help me. If anyone would not care to explain in very 3rd grade words the complete process I would like to try this again.

I realize that I need to do the stuff in the feature settings / attachments thing, but what I need to know is where do I set that up on my server.

Do I go to public_html and gallery or forums?

Stuff like that, I appreciate any help........Blake

if you want, just PM me your info and i can prolly fix it in 5mins..

Now THAT is what I call SERVICE !!