Can anyone please help me? The 'Who's Online' box on the forum has been stuck for the last week and shows the same 5 users as online, though when you click 'details', the new page that pops up show's who's really online. Any suggestions on how to fix this please?

Thank you,

Sarah

(P.S. forum address can be provided on request if you think you can help)

Does it display the same for everyone or just for you?

To start with I would

1. Clear the Cache - Control Panel / Tools & Info - Clear Cache
2. Delete Cookies - My Stuff / Cookies

the same for everyone. Will give what you suggested a try. Thank you xx

hmm... that doesn't appear to of worked. Any other suggestions please?

When you are on that page does the info in the small Who's Online box match up with who is displayed as being on line?

The Who's Online box on the forum pages will not update instantly but it should change when you go to the Who's Online page.

afraid it doesn't match up and doesn't update when you go to the Who's online page. Any ideas?

And thank you for your help with this.

I noticed this as well on our v7.3.0 forum. The WOL box does not match the detailed display.

It does lag behind in updates, not sure by how much (I haven't gone so far to test/time this).

Don't know if it's connected but what do you have in the "Who's Online Timeframe:"

CP / Display Options / General / Primary / Who's Online / Who's Online Timeframe:

Currently set to 30 minutes. I was wondering if there would be a correlation there (and was planning on testing with that in mind).

However, in the previous version (v7.1.1) the WOL box and WOL detailed display were pretty much in sync with each other.

I haven't checked yet but was going to look and see if there was a cache timer for the WOL box, I know I've seen the timers for other stuff but never paid much attention to them. I guess now would be a good time to look into that!

Ensure all of the files in the /cache folder are chmodded 666 (and that the folder is chmodded 777)