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#215510 - 07/15/08 11:13 PM Who's Online Version 7.3.1
Outdoorking Offline
member

Registered: 06/05/06
Posts: 191
Loc: Sydney, Australia
Hi All,

Just a quick question about the who's online box. Some of my members are complaining that they can not see themselves or others online even if they refresh the browser or even delete the cookies.

I have the noticed this myself since the update. Can anyone advise me what I need to do to fix this issue for my members. We are running our site on a linux server.

Thanks for any help you can give.
_________________________
Regards,

Bruce
www.outdoorking.com

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#215512 - 07/16/08 01:15 AM Re: Who's Online Version 7.3.1 [Re: Outdoorking]
driv Offline
Pooh-Bah
****

Registered: 01/10/04
Posts: 1747
Loc: Essex, UK
There's a new setting in the admin CP smile

Go to...

Admin CP || Portal settings >> How many Usernames should be displayed in Who's Online?
_________________________
Oi Oi Saveloy!
(Courtesy of Sd - well known Anglophile...!?!)
My True star rating wink

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#215514 - 07/16/08 02:14 AM Re: Who's Online Version 7.3.1 [Re: driv]
Outdoorking Offline
member

Registered: 06/05/06
Posts: 191
Loc: Sydney, Australia
Thanks driv but that does not make any difference as I don't even show up and I am the admin. I have even set the time to 1 minute and no difference.

Seems to be some sort of issue with my who's online box as it works ok here.
_________________________
Regards,

Bruce
www.outdoorking.com

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#215515 - 07/16/08 03:35 AM Re: Who's Online Version 7.3.1 [Re: Outdoorking]
driv Offline
Pooh-Bah
****

Registered: 01/10/04
Posts: 1747
Loc: Essex, UK
How many names are showing in the box?

Is it a consistent number?
_________________________
Oi Oi Saveloy!
(Courtesy of Sd - well known Anglophile...!?!)
My True star rating wink

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#215516 - 07/16/08 05:14 AM Re: Who's Online Version 7.3.1 [Re: driv]
Thelockman Offline
addict
***

Registered: 02/10/07
Posts: 522
Loc: Pennsylvania
Check the directory and file permissions in the cache folders.
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Beagle World - A forum for those who are owned by beagles.
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#215519 - 07/16/08 08:20 AM Re: Who's Online Version 7.3.1 [Re: Thelockman]
driv Offline
Pooh-Bah
****

Registered: 01/10/04
Posts: 1747
Loc: Essex, UK
Yeah I was thinking the same - perhaps the directory is not getting written to.
_________________________
Oi Oi Saveloy!
(Courtesy of Sd - well known Anglophile...!?!)
My True star rating wink

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#215529 - 07/16/08 01:19 PM Re: Who's Online Version 7.3.1 [Re: driv]
Gizmo Moderator Online   sleepy

***

Registered: 06/04/06
Posts: 12089
Loc: Portland, OR; USA
Well, keep in mind that there IS a cache on the WOL island, it won't refresh until the cache refreshes...

The WOL page itself does not have a cache, and will always list everyone who's currently active.
_________________________
UGN Security, Elite Web Gamers & VNC Web Design Owner
Longtime UBB Supporter, UBB7 Beta Tester & Resident Post-A-Holic

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#215598 - 07/18/08 07:58 PM Re: Who's Online Version 7.3.1 [Re: Thelockman]
Outdoorking Offline
member

Registered: 06/05/06
Posts: 191
Loc: Sydney, Australia
Originally Posted By: Thelockman
Check the directory and file permissions in the cache folders.


I have checked the file permission twice and they are correct. I still do not show up as on line and other members don't as well.

I am now on a linux server but was on windows before the move of the site.
_________________________
Regards,

Bruce
www.outdoorking.com

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#215600 - 07/18/08 08:30 PM Re: Who's Online Version 7.3.1 [Re: Outdoorking]
Sirdude Offline

*****

Registered: 04/19/07
Posts: 2122
Loc: SoCal, USA
it's because you are set to invisible in your profile.. now you have also turned off letting users select that as an option, so those who are already invisible can't change it so they ARE visible..

so they'll stay invisible..

what you can do to see who is currently invisible is run this query:
Sql Query:
select u.USER_DISPLAY_NAME from ubbt_USER_PROFILE up, ubbt_USERS u WHERE up.USER_VISIBLE_ONLINE_STATUS <> 'yes'
and u.USER_ID=up.USER_ID


you should notice some peeps (including you prolly) that are in that list.

soooooo, just run this query:
Sql Query:
update ubbt_USER_PROFILE SET USER_VISIBLE_ONLINE_STATUS='yes' WHERE USER_VISIBLE_ONLINE_STATUS <> 'yes'


and that will force everyone to visible and then be included in who's online wink
_________________________


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#215603 - 07/18/08 09:24 PM Re: Who's Online Version 7.3.1 [Re: Sirdude]
Outdoorking Offline
member

Registered: 06/05/06
Posts: 191
Loc: Sydney, Australia
Originally Posted By: Sirdude
it's because you are set to invisible in your profile.. now you have also turned off letting users select that as an option, so those who are already invisible can't change it so they ARE visible..

so they'll stay invisible..

what you can do to see who is currently invisible is run this query:
Sql Query:
select u.USER_DISPLAY_NAME from ubbt_USER_PROFILE up, ubbt_USERS u WHERE up.USER_VISIBLE_ONLINE_STATUS <> 'yes'
and u.USER_ID=up.USER_ID


you should notice some peeps (including you prolly) that are in that list.

soooooo, just run this query:
Sql Query:
update ubbt_USER_PROFILE SET USER_VISIBLE_ONLINE_STATUS='yes' WHERE up.USER_VISIBLE_ONLINE_STATUS <> 'yes'


and that will force everyone to visible and then be included in who's online wink


Sirdude I run the comand and this is what happened:

Script: /home/content/o/u/t/outdoorking/html/forum/admin/dodbcommand.php
Line#: 101
SQL Error: Unknown column 'up.USER_VISIBLE_ONLINE_STATUS' in 'where clause'
SQL Error #: 1054
Query: update ubbt_USER_PROFILE SET USER_VISIBLE_ONLINE_STATUS='yes' WHERE up.USER_VISIBLE_ONLINE_STATUS <> 'yes'
_________________________
Regards,

Bruce
www.outdoorking.com

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