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Registered: 06/05/06
Posts: 709
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Express Hosting
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#225481 - 04/07/09 03:38 PM
Re: Emergence - boards offline
[Re: Gizmo]
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member
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Registered: 11/09/04
Posts: 191
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I understand the "it's not our problem" mentality, but an unhappy UBB customer is an unhappy UBB customer. If other message board software solves the problem, then UBB could lose market share, because in the end; a customer doesn't really care who's problem it is, they just want to to all work. I too am a software developer. My software works on all versions of Windows, but I had to either (1) say 'too bad' to people running Windows NT, or (2) work around the shortcomings of NT. I chose to do the extra work needed so that my customers had a good experience. My customers--like your customers--HATE to hear "it's not my problem"; especially when we know that you CAN work around the problem, but CHOOSE not to on principal. Even though you're not asking; I recommend you work around the problem and never utter the words "It's not our problem" again  PS. Don't you guys have a #define mechanism? Can you say something like: #define EMAIL flabber_123 #define PASSWORD snarf_6969 such that the developer sees human readable names and the runtime environment sees some uninteresting field names?
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Member since November 2004 Gold Member since Feb 2008
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