Hello fellow UBB admins/mods. I'm rather stuck, and I hope this is the appropriate forum for this. I have a boxing forum, www.eliteboxingzone.com. I haven't had to log into the control panel for years, literally. I've decided I need to allow for new registrations because it's dead in there. Anyhow, I can't for the life of me remember my password for the control panel. I can log into my forum just fine, but not the control panel. There is no link on my version of UBB (6.7.1) for lost or forgotten passwords. My hosting company told me I need to contact UBB to fix this. So I tried to open a support ticket here on the website, it requires a license number and something else. I don't know/remember it, so I click the "did you forget your license number" link and it asks for my email address. I put in the only email addy I've ever used, it tells me it's not on file. There's no phone number, this forum seems the only route left open to me. Where do I go from here? If I could get in touch with someone from UBB I'm sure I could give them all my info and they could find me in the system, and maybe we could go from there.

Thanks for reading,

Shant

As far as support options. They use a email address on record.
For lost licenses try Licence Issues
It could be you used a very old email address you can't remember. Or you are not the original person that purchased it

Also, I do see a lost password feature at your site. You have to log off ,then when you attempt to login you will see it.
I don't.(pause) Never mind scratch that.
You are using classic. I just looked. This gets easy.
If you can ftp to your site and see the folders and files.
You will find a folder called members.
In this is a file for each user in a format like
00001.cgi then 00002.cgi or something like that.
Usually the admin will be 00001 open that file in a text editor and you will see a list of data. For admins a couple of lines from the top you will see administrator or administrator write or versi visa.
If you look at that file you will see a email address ,you could use for lost password and or figure out your login and password by looking at the top few lines which have your display name login name and password.
The file is not encrypted.

Classic doesn't link to the admin script; you simply access cp.cgi:
http://www.eliteboxingzone.com/cgi-bin/cp.cgi

/cgi-bin/cp.cgi for your control panel.

Well I assumed he knows the url to the control panel. According to his post. I think he has been using a non admin user account.

But maybe he forgot to goto cp.cgi instead of ultimatebb.cgi

Yeah, I've got the link to the control panel. I can log in as a member no problem, but for security reasons (paranoia) I used a different password for the control panel. Unfortunately there is no lost password link from the control panel page.

As for the email address being different than the one I signed up with EBB with, it's not likely. I set up this board in 2001, signed up with my host at exactly the same time. Did them both the same day in fact, the forum was the sole reason I got the website (as you can see, that homepage hasn't been updated in years). The email addy I was using in 2001 for my hosting company is the same one I used with EBB. Is it possible that EBB changed over their system since 2001 one and lost track?

Ruben- I'm very interested in the solution you offered, re FTP. That sounds like it should work, and I do remember going into all that way back in 2001 one with the members folder, etc...Only thing is, I'm pretty sure those files were on an old hard drive that died a couple years back. I may have backed up the FTP folders previously though, I need to check. But lets say I can't find it...am I screwed here? Surely there's a way UBB can find my license with or without whatever email address they have (or apparently don't have) on file first, no?

Hey thanks a bunch for your replies, you guys are great.

Shant

Looking at this site some more I don't see any way a new user can register either. So that can be a issue for no traffic.
I know you stated that it is a closed board. But I don't see a avenue for a new users to join at all.

The License issues is just for your dilemma. This site has changed systems over the years so it is very possible that they have misplaced you email address.

As far as your own solution. I would think you have a way to back up your site, This is usually ftp.
Your host should provide you with how to do this.
This is just a way to access your site and download or upload the files contained on your site.
Depending on where your members directory is. It could be above the root. Meaning that it is not in a area that the general public has access to.
You would need to find the members folder and find the admin file.
Even if you open a support ticket ubb will need the same info to access your files to determine the login.

Precisely, that's the very reason I need to get into the control panel. It's a private board, all my members are handpicked to avoid flamers and disrespectful members so I barred new registrations. If I wanted somebody to join, I'd turn it on and the moment they registered I'd turn it off again.

I've been out of country for a few years and for several reasons I never checked in on my board during that time. Came back last week to find only about half the regulars were still posting and I promised them I'd get it back like it was. I need to allow for new registrations to do so, and I can only do that from the control panel. It's a pickle, isn't it?