Yea, you need to either remember or call your host to get what they call ftp access to get access to the files.
If you have a site control panel like cpanel, Plesk ,etc from your host you can usually see the ftp info there.

Alright Ruben, so you're saying even EBB wouldn't be able to get into anything FTP. I wonder why my host didn't even tell me about that...I've been on the phone with them 3 times now and they've told me every option has been exhausted and I needed to check with "the people who set up my forum", which they told me was EBB.

I'll call them back and tell them I need my FTP files, yes? Would there be any legitimate reason they couldn't provide me with such?

Thanks again man, you're a lifesaver.

You replied in between my post.
Like I said ftp access is used by you. It is usually the method you would use to make backups of your site files. So hence they want your backup to try to restore you site.
Usually a host will make backups of your site but that still will not help you. And they usually will charge to restore.
Which you could do yourself.

So this is your first course of action. Find out how to get ftp access to your site. From the root. Which would be your master account.
Try first looking at your control panel provided from the host.
It might save some time on the phone.
If you need to call them.
Ask how do I get ftp access to the whole site.

Also just so you understand. You had to use ftp to install classic to begin with that is how the files were copied(uploaded)to your site.
Now you need to download them to find your login. Or UBB will need to.

Note. FTP access is a must have in your case no matter who fixes it.(Me,you or ubb) Regardless of who installed it.

well, all passwords in the UBB in classic are plain text, so just opening the numbered files in the member directory you should be able to find the user/pass to an admin account

Yeah, I do remember doing the FTP when I installed EBB (my website). Checked my hard drive, I got no remnants of those files, so I gotta get them remotely. Thing is, if I remember correctly, didn't I also set up a password for the ftp? In other words not just anybody can get into my members directory, they would need the password/username I setup initially. No way I'm remembering that. Is that something the host can reset for me?

The host is the only one who can know or reset your ftp info...

Beautiful...I'll get on the phone with them now and see what's up. The language gap is a pain...I believe they're using call centers in India, but all the operators use names like "bill harris" and "jonathan woods". They're very well-intentioned and courteous but trying to get any useful information is like pulling teeth. I hope I won't have to explain what FTP is to them.

It friggin worked! I can't believe it...I'm in! I was worried at first because the 000001.cgi file was actually just my member info, ie it contained the user/password info I needed to log into my forum as a member, not the control panel as an admin. But then I realized that the user/passwords were in caps. Apparently, for my version of UBB, the member login isn't case sensitive but the control panel login is.

Ruben & the rest of you guys, thanks a bunch. I wish I could return the favor. If any of you like to talk boxing, you've all got open invitations to, in my 'somewhat' biased opinion, the best boxing board on the net. Thanks again!

Shant

Yeh, it's actually the "new thing" for overseas call centers to have employees choose "American" names, a lot of countries actually have citizens who choose American names as well (Like the pakistani builder "John Smith" on build it bigger on TV lol)... I guess they think it helps them relate to us...

What I love is when they try to fake a southern accent, so you can't understand their fake accent over their real accent and you just want them to stop and attempt to speak English so you can understand what they're saying...

I'm glad you've got everything up and running though; let us know if you should have any issues in the future!