FYI on call centers in India.
When I worked for a electric utility we used them.
Most all of the call reps are required to have a engineering degree in the product they will take calls on.
They are then sent to a school for 12 weeks one to learn the product and to learn English and how to minimize their accent.
When they graduate they are allowed to pick an American name to use at the call center.
And to graduate they must pass a test. It is not just a class they attend.
For all that they max out around $30,000 per year.
And it is one of the top jobs in that country.

Well I should clarify it was clear these were no dummies I was dealing with on the phone. In one case that was actually the problem. You tend to listen to people less when you think you're smarter or more well-informed. He sent me a new password for the hosting site 2 times, not understanding the difference between the control panel for the hosting site and my website. After the 2nd time I called him and told him to check his email for the link to my control panel. He acted like he got the email and clicked the link. Then he told me "I just tried the password I sent you (for the hosting site) and it works sir." I wanted to get mad at that point but I reminded myself that he probably deals with a lot of gerks all day and he probably thinks I'm one of them, so let me try one more time before I ask to speak with somebody else. So I made him read the link I sent him in the email. Only then did I hear him punching away at the keyboard and click my link...then he was like "Oh THIS control panel"...:/

Another problem is you sometimes have to ask them to repeat a word 4 or 5 times and they get frustrated. He said the word "ultimate"...but it sounded like "rooldemud" so after about the 5th time he said the word, I had to make him spell it. He probably thought I was just messing with him.

All that said, they never left me on hold and genuinely tried to do what they could. But look at the end result, they came up with nothing and some strangers on a forum solved my issue. And you all don't even work for UBB. Again I just want to express my gratitude for that. Do you all have your own forums?

Ha HA I never said they understood English just learned to speak it. Yes just about everyone here uses ubb in one version or another

How are the newer versions anyway? Mine's gotta be 6 or 7 years since I last updated. Do the new ones have a "new post" feature, where you click it and all the threads with new posts since the last time you posted show up in bold...? That alone would be enough to get me to update.

Yes, you can set the style for new posts to be differant than those which are not new; you could set "font-weight" to bold and it'd show them as bold.

Well you can try the "Active Topics" link at the top of the page for starters.

BTW this post needs to be moved to the classic forums.

Moved

Ah, all these years I never tried the active topics thing. That's pretty close to the new posts thing I was looking for. Here's a link to what I'm talking about. Look at the top of the page. You click it, and all the threads with posts you haven't seen appear in a list in bold. Does UBB have anything like that I wonder?

http://www.pinnaclegameprofiler.com/forum/

No, there is not a summary page for unread topics spanning all forums like classic. Maybe this feature will return in the 8.x versions.