Hi, I have a couple of members complaining about this. Ive "become" these members and checked, and their little new message envelope icon wont stop flashing even when they have viewed their pm's. The one member has 0/500 messages and still has the flashing icon and no new messages! Any ideas?

Thanks

There are a couple of fixes posted for this problem.
It seems to be a ongoing issue.
But anyway several attempts have been made to correct the problem.
I am not sure when the last upgrade attempt was made to fix the problem.
But I recall that when you login it would attempt to correct the issue.

Ruben is correct, when they actually do a login then it should recalculate their total PMs correctly. So you might have them try actually logging out and then back in and see if that corrects it.

Although not noted in the changelog we did have a couple little tweaks in this area in 7.5.3 as well and it fixed the remaining issues for the couple of sites I used for testing the updated code.

Thanks, I will try that.

NOTHING helps this problem. Should I send a support ticket to you Rick? This is what the members say...

http://www2.everybody.co.nz/forum/ubbthreads.php?ubb=showflat&Number=1865764&nt=2&page=1

We are running version 7.5.2, do we need to upgrade again?
Thanks

Wendy

Hi Wendy,

Yes, go ahead and open up a support ticket and I can run a couple of queries to try and fix it for those having the problem. Upgrading might be something to consider since in 7.5.3 there is a bit of code to recalculate the user private message count upon login to fix the problem.

Hi, as I do have the same Problem, is there already a solution for this?

My UBB.threads™: 7.5.4.2
My Forum: http://www.viermalvier.de/ubb_portal

CU
Phil

would love to know if there is a fix for this as well

The only true fix is to upgrade to our latest version and then when the user actually does a logout and login, then it will recalculate their private message total and fix it. If you can't upgrade at the time, you can open up a support ticket and I can do a few SQL queries to apply a temporary fix.

Missed your question. If you're still having this problem, then I'd suggest opening a support ticket as well so I can take a closer look as the original issue should be fixed. Anyone that's still having the problem, should just be able to logout/login to have their PM total recalculated.