I've had at least 3 users email me in the last 2 weeks regarding having trouble logging into the forum. They say sometimes they are able to log in, sometimes not. Resetting their password and clearing cookies does not seem to help. Any Advice? This seems to be a problem that just surfaced lately. Running 7.5.3.
Loc: Aberdeen, WA
Any particular version you are hearing the reports on? I've seen a few with IE8, and that seems to correlate to not just our software but quite a bit of other login systems as well. But it doesn't seem to impact everyone, so we're trying to gather as many details as we can to pinpoint this.
I had this same problem with a user a couple of weeks ago and solved it, finally, by forcing an update on their profile by going to their profile and clicking on edit profile, then update.
They said they were running IE7 but I don't trust the information. At the time, I put it down to the usual problems with Network Solutions and their "Management" of shared MySQL, but that may not be it reading through this thread.
So far, we have been able to resolve all of the associated problems that this thread is about by manually resetting the profile of the user. We still have one outstanding user with the problem and haven't been able to get them to try their old login again.