Give up Larry.
I think they are just not ready for the type of customers we are yet.
What kind of customer is that?
The kind who care about their forums, pay their bills, and expect service? :-)
I'm trying to be patient here too, but not much longer.
My forums are too important for me to be wondering if the people behind them care about their customers, and intend to support them.
With 60,000 members and over 1.6 million posts, our forums aren't an accessory to our site, they are central to it.