We have moved from Network Solutions to a VDS on godaddy. Yes, we know about mindraven, we just wanted a bit more control than mindraven would have allowed us.

Now we seemed to have stepped in it. It isn't too bad, but it is annoying for us. Our issue has reached their top guy who works in the President's office. We are due to talk to him this coming Tuesday or so and I would like to solicit comment from the talented group here before we engage.

At odd hours of the day or night - and especially in the wee hours of the morning, we see the following by any given member:

Member writes a post - clicks send. The post is written to the database immediately. The return page can take OVER 60 seconds to get back to the poster. At other times, the return is super fast. We never saw this on a a cheap web deal with NS. We do see that we are using up to 800Mb of our 1Gb of RAM.

We have gone over our configuration with a fine tooth comb.

Any comments?

Larry

I don't understand why you would do business with that prick. Do a search for Bob Parson's hunting to find out what an outstanding human being he is.

We run on Dreamhost. They are very knowledgable and have always been responsive. We ran on a shared account up until a couple years ago, went to a VPS, and now on a dedicated. You can unmanage your VPS and have full control of it. If you change to them let me know so I can get my bonus (I think it's $97). I'll donate it to a charity of your choice from their list, and Dreamhost will not only match it but quadruple match it.

I've rewritten this paragraph about 20 times with trying to not have to say "Godaddy sucks". When I've used them for Hosting or SSL I've always got the shaft; IMO they spread themselves too thin, but my major gripe is their crap customer service... I'm sure you'll be able to find a fanboy or people who just outright hate them for a Google search, but my opinion will always be, that the issue is them lol... Especially if you're on one of their oversold servers (which is what resource usage boils down to).

Now, if I had the cash, the most professional web host we ever used when dealing with 30 dedicated servers was Hurricane Electric and Voxel, their staff tends to get on the ball and their bread and butter is VPS' and Dedicated Servers..

I have never used GoDaddy.
But I would bet if you had elected Mindraven. The issue would have been resolved already.

I know you are looking for some pointers to challenge them with but...

So by chance even though you are not a Mindraven customer. I would think that if you contacted Rick he might be willing to point you in the right direction. Hoping to get a future customer.

Thanks guys. Yes, oversold is our conclusion. That said, when we were going through the list of hosts possible when we decided to get rid of Network Solutions - a pick that was made before anyone with any technical ability was part of our site's demographic, godaddy gave us the most professional responses of anyone we talked to.

Uh, that should have been a red alert, but it wasn't.

*sigh*

We might well have picked mindraven, except Rick runs a managed service and our future plans include integrating WordPress - in the works right now - and other stuff that just did not fit a managed service deal. We now have some pretty good techs associated with our deal - which does not include me. My deal is to pin ears back when needed, and right now godaddy is playing CYA because of that.

I will take a look at Dreamhost, although we are really not much on moving again if we can help it.

Larry

:snicker: you don't have to hire your host to do managing for you; there are quite a few techs in the area that can do updates to the server for you

you can install Wordpress on a managed server. i don't get what the problem with Mindraven was that would preclude that.

just go to your cPanel fro Mindraven, create a DB, add a user to that DB, remember login details.

FTP in, upload wordpress. do the famous '5 minute install' ( more like 30 secs ) and you are done

:shrug:

For whatever reason, our Goddess of all things technical wants control all the way down to the root. She saw mindraven was "managed" and that was a "No thank you."

Me, I don't care, I just want software that works and a hosting contract where we get what we pay for. In my mind, that means some relationship between the amount of RAM we have and how much processor power we can reliably count on.

Right now I am playing roast tech with the godaddy bunch. The first line techs at godaddy really try to help, it is the second level that wants to pee on my leg and call it sweat. It's as if they work for two different companies.

They started talking to me about "Design" factors and how they have a department to manage their servers and I shot back, "Oh, then your people would understand Erlang and Poison probability tables and how to use them."

crickets.

Larry

Yeah I know Gizmo. We have talked about it. Once we see the next generation of UBB, we are gonna see what we need to do that we just can't live without.

Larry

I am curious about something.

Processor load is processor load, right? So in terms of your basic average web site, how much load does UBB put on the server and RAM?

I have no idea how to quantify that question, just that it is one; question, I mean.

One of the issues at godaddy is that their email processing sucks. And just from watching UBB do a post, it looks as if part of the process is to check to see if an email(s) need to be sent out before the page is reconstructed and sent back.

Is that right?

I am not sure that the problem with godaddy is actually overselling their hardware. Part of their problem may in fact be their optimization software package and port priorities - what is that called, SHAPE process?

Their additional services such as FTP, Plesk, SSH and putty all show significant delays - at times.

For sure, we are gonna bump up to cPanel. That much is certain from the research we have been doing to find out how we managed to get in this pickle barrel. We ran out of room on NS so quickly, that we really didn't have enough time to due diligence like we should have.

Maybe this thread will warn someone down the road.

Larry