Hi guys -

My registration CAPTCHA (GD2) became a broken image recently. My host migrated our sites to a new server, so the first issue was needing to change /usr/bin/convert to /usr/local/bin/convert in the settings, but that just now gives me this error when trying to view the image directly:



Tech support had to escalate the issue and I'm waiting on that. She tried increasing my account's personal PHP memory limit, checked the logs, and checked the previous server's configuration.

Any suggestions?

Thanks!

JG

PS - Clearing all the *.gif images from the cache didn't help...

Well, GD2 doesn't even use convert or mogrify; ImageMagick does; try turning GD on as the image processor and see if it works.

As for the error you're having it says it's due to memory allocation, and unfortunately you really can't give it love there...

They could try a different version of IM, or you could try GD, or they could add more ram to the machine...

The only options that show in CP > Gallery Settings are GD2 and IM. And that is where it asks for paths to convert/mogrify, in Threads.

Everything seemed just fine until they migrated us all to "more powerful" servers (and they are, with 16 cpus and I'm sure more than enough RAM. memory Used has been less than 25%). According to PHP Info, gd is version "bundled (2.0.34 compatible)" -- there's no mention of ImageMagick (would there be if it was installed?)

Still waiting word from the Senior Technician at ASO...

Still working it out w/ Snr Tech, who installed ImageMagick, and now I'm getting this:

"PHP error: convert: MemoryAllocationFailed `' @ fatal/cache.c/AcquirePixelCacheNexus/261."

Just keeping you updated - maybe it'll be helpful down the road...

Hey guys - It's been a week since I noticed this, and I'm still having issues. I haven't had any new registrations since Aug 20.

ASO Tech Support Supervisor says, "I'm still looking into this and trying to figure out exactly how to resolve this. Have you contacted UBB support yet, on the offchance that there's an environment issue?"

Any clues would be appreciated - thanks!

It was set to GD2 all along, and just stopped working. I tried ImageMagick later, and that didn't work, either, so switched back. The host and I are both at a loss, though I think it's something on the host's side.

if it worked before the move, it's definitely something in the new server; did you try having them use a different version of imagemagick? is gd compiled with FreeType support?

Here the gd info from php info:



Is there a preferred version of IM?

Same as mine, Ruben, thanks...

Check your threads/images/captcha/
folders.
I peeked and see nothing in the folders.
But check to see if your images and ttf files are there and no other files. Such as ftp logs etc.

This is all I have in there:


When I look in /threads/cache/ there are a bunch of 10-byte gifs with names like 2ad1673ef91ae1237dce569622afff72.gif -- but I cannot open them (they're apparently corrupt). I can delete them, but they just come back when someone goes to the registration page.

Same boat as me and others... but thanks for trying!

No other ideas? :/

I think I would follow that advise and open a support ticket with UBB.

It also could be possible you have a corrupted script file in ubb.

Humm,
I was cruising through the scripts and there is some type of test mode embedded in the captcha scripts by Rick.
Not to sure on how to enable it nor use the test nor what you get out of it.
Maybe someone else here has used it.

I feel like such a moron!

While the captcha image did stop working w/o my doing anything, when I was troubleshooting I was changing the Gallery setting "What Graphics Library do you want to use?" thinking it was global. Just noticed in Registration Settings (where I was gonna turn off captcha in the meantime), and there it was set to ImageMagick. Changed it to GD2 and now the image shows. I just want to slap myself for being an idiot!!

But thanks, guys

Lol

Keep laughing, Giz... :lol:

But here's a vote for making "What Graphics Library do you want to use?" a global setting, and irrespective of gallery/captcha! Too confusing for some of us drunk azzes sometimes...

Maybe I should have taken you up on your offer from FB... Coulda used the $ just to change the setting haha...

Just to throw you under the bus.

But don't feel like a moron.
I have done the same complaining here and at the same time that I have checked everything.
But then to find out I did not.