As a current dis-satisfied minraven customer I decided to try express hosting with a non ubb personal site.
Elected the cheap shared hosting plan.
So far all I can say is wow!
Tom is a dream to work with.
All I did was give him my login at mindraven.
Not cpanel but the client login.
He took care of everything.
Downloaded backups, uploaded same and it was working in a matter of less than a hour.
Also pointed the domain to the new servers.
Then offered to handle domain name transfer which is in the process.

I did install ubb afterwards just to test compatibility and it worked flawless.

The only items I noticed was:
1. Captcha did appear to build a little slow. Possibly just a cache issue.
2. Until you take the leap there is very little documentation on what to do or what is needed.
But Tom jumped in and took care of everything.

He was also very in tune with ubb even thought it was not used on this site. But the initial email was right on track on what I need to do to move the site. close the board etc.
My first email received after signup:


Also followup was great.
I am counting at least 10 emails on status and updates and there was not one hiccup.

And BTW, Tom speaks english. LOL

Don't loose this guy Brooks.

Sounds pretty good; keep us apprised in the future

I remember when everyone was jumping ship and going to Mindraven Hosting.

Okay I am just on the verge of moving another site from Mindraven.
I have been down at least all afternoon.
And mindraven has been down too so I can't even get any updates on status.
That is enough for me.

Well I finally moved my last site from Mindraven to express.
Again it was flawless.
I did provide all my login info but Tom took care of all of it. Mysql,Files and pointing the domain names to the new dns server.

All I did was go to bed wake up in the morning and it was done.

Ruben, THAT is called service!

Yeah and then as soon as you want to cancel, even though you've paid for another month, they delete all your files...REALLY good service.

Just in case you're wondering what I'm talking about and to save explanations later.

I was offered free hosting by Mindraven at the beginning of January, just after I'd paid for my January hosting so I decided to Close my account with eXpress Hosting, as soon as I said I was moving the files for my site were deleted from the server, luckily I had managed to get everything transferred over so didn't lose anything and THEN was asked to pay for February as my account had not been closed as requested BUT the files had been deleted so, hmmmmm!

Anyway, to cut a long story short, yes eXpress Hosting ARE very helpful, and the love fest on here for them is all well and good but they are certainly not the second-coming of God!

And really, when it comes down to it, neither Mindraven NOR eXpress Hosting are at fault in any of this, the person to blame is Rick Baker, who shat on his customers from a great height...the two hosting providers AND UBBSystems are dealing with the flak created by Rick (despite a few mess ups by Mindraven themselves mind you).

I'm glad UBB is now in the hands of someone who gives a damn!

Just as a point of clarification to Stephen's comments, yes we certainly did remove his site, but only after we had verified that the site was operational on Mindraven's servers.

It is company policy to remove a cancelled account immediately upon cancellation unless directed otherwise. We apologize for the miscommunication on this.

As for the billing error, yep, we certainly did send Stephen an invoice on January 28th. We failed to remove his account from the billing system before the next billing cycle. Stephen notified us of the error, and we corrected it immediately and again, apologized for the error.