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#249849 - 08/11/12 01:11 AM PM missing whole or part of the message
BB Offline
stranger
Registered: 03/01/07
Posts: 23
Hello,

I'm running 7.5.6p1. One of our users reported:

"Of late, a PM partner and I have both had trouble getting our messages through: they get sent but show up as blanks."

Also, I found in a PM I received that the email alert (with the subject "A new private message for you") was missing a part of the PM. When I logged on to the board to reply to the PM I discovered that there was more text in the PM (it was in a P.S.).

Is there a bug-fix update or are there any suggestions for fixing this?

Thank you.
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#249850 - 08/11/12 01:40 PM Re: PM missing whole or part of the message [Re: BB]
Ruben Offline

Registered: 12/20/03
Posts: 4932
Loc: Lutz,FL
I can't speak for the first part of your issue.
But on the ps. It possibly could be the user edited the message and added it after the email was sent.

As far as the first issue. What is a blank?
No subject, No email from address or no generic text from the language file or any part thereof?
Such as a very long message that was truncated?
An example may help!
_________________________
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There is no such thing as stupid questions. Just stupid answers
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#249876 - 08/17/12 02:19 AM Re: PM missing whole or part of the message [Re: BB]
BB Offline
stranger
Registered: 03/01/07
Posts: 23
Yes, about the missing P.S. part, the user told me that she edited the PM after the email was sent. But it seems to me that if the message was edited, it should result in another email. Otherwise one might think they have read the message (in email) and may not look on the bulletin board itself.

About the blank PMs, here are the details from two users:

User 1. The text is all that's missing; all the surrounding info. is there, including the box the text should be in. For now I am still Copying before I hit Submit, although now that I think about it my PM partner told me when he hit Edit his text reappeared for him, though when he hit Submit it disappeared again.

User 2. I've had problems with messages not appearing on-screen when hit the submit button. Not visible to me, nor to the recipient. Typically the problem arises with longer messages, more than three or four sentences, usually with spaced paragraphs (two returns), but it doesn't seen to be consistent. Another user has had the same problem in messages to me. I've just discovered that the text is visible in the text composition box if I click the Quote button at the bottom of the message.

Has anyone else noticed this problem? Any fixes? Thanks!
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#249879 - 08/17/12 01:32 PM Re: PM missing whole or part of the message [Re: BB]
Gizmo Offline

Registered: 06/05/06
Posts: 15453
Loc: Portland, OR; USA
Have you tried becoming the user (from the member management page in the CP) and looking up the PT to ensure that it is indeed blank?
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