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Joined: Jan 2004
Posts: 193
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sb
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Our company has used UBB for years. Now we are unable to upgrade even though we have a life-time license. It seems there was a change in ownership with UBB and confusion at your end. We can no longer access the links to upgrade UBB.

We paid for the lifetime license but get no response regarding upgrading. Please read the history of upgrading below.

===========================
Version 7.1 Install - Nov 2006
===========================
License Number: xxxxxxxxxxxxxxxxxx
License Password: xxxxxxxxxxxxx

UBB Transaction Number: 20061108115231W4
We have successfully received your installation information.
Please note that it may take us up to 5 business days to complete your installation.

You may see the status of your installation and/or correspond with your
assigned installer at this location:
https://www.infopop.com/q/installs.php?iid=331&t=threads&l=UBBT-2002071810-CHASE-6L:001



=============================
Version 6.2.2 Install
=============================
Hello:

Per your request, we are sending you your license number and password for UBB.threads Standard.

License Number: xxxxxxxxxxx

Llicense Password: xxxxxxxxxxxxx

Infopop Member Area:
http://www.infopop.com/members/members.php

Sincerely,

Infopop Corporation


==========================================
Thank you for converting your leased Ultimate Bulletin Board license to a non expiring license. You paid a total of 109 US dollars for this conversion. Please note that your old lease license number (old lease number: xxxxxxxxxxxxxx) is no longer valid, but a new license number and password have been issued to you, effective today.

All credit card charges for the UBB will appear on your credit card statement under Infopop Corporation. Your NEW license number and password are listed below. Use this information to download the latest version of the UBB from our Members Area at http://www.ultimatebb.com/ubbmembers/ubbmembers.shtml

NEW License Number: xxxxxxxxxxxxxx

NEW License Password: xxxxxxxxxxxx

Type of License: 1 Non expiring UBB License

Support: http://www.infopop.com/cgi-bin/support/support_request.cgi?type=UBB
This link goes to: http://www.hoop.la/


You also have access to the UBB Members Area for one year as part of this license. You can access the UBB Members Area at: http://www.ultimatebb.com/ubbmembers/ubbmembers.shtml

Remember that you must abide by the UBB License Agreement. This agreement is available online at http://www.ultimatebb.com/home/licenseagree.html . If you break any terms of the license agreement, this license is immediately void.

REMEMBER: your old lease number and password are no longer valid. Use the new license number and password listed above to access the Members Area!


================================================
Thank you for purchasing an Ultimate Bulletin Board License (UBB).
All credit card charges for the UBB will appear on your credit card
statement under Madrona Park, Inc. Your license number and password
are listed below. Use this information to download the latest version
of the UBB from our Members Area at http://www.ultimatebb.com/ubbmembers/ubbmembers.html

License Number: xxxxxxxxx

License Password: xxxxxxxxxx

Type of License: Owned License



Remember that you must abide by the UBB License Agreement.
This agreement is available online at http://www.ultimatebb.com/home/licenseagree.html .
If you break any terms of the license agreement, this license is immediately void.
=================================================================

Please advise how we can get up graded and provide current links that work for us.

Thank you

Joined: Jun 2006
Posts: 16,292
Likes: 116
UBB.threads Developer
UBB.threads Developer
Joined: Jun 2006
Posts: 16,292
Likes: 116
UBB.threads is currently owned by UBBSystems, it has changed hands several times since you bought your license.

The download and support links can be found on our sidebar here at UBBCentral; for a quicker reference, the links are Member Area and Support Desk.

As for support on these forums, these forums are utilized as user to user support; everyone here (including the moderators) are users or volunteers, the only official support offered is through the support desk.



I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
Do you need Forum Install or Upgrade Services?
Forums: A Gardeners Forum, Scouters World
UBB.threads: UBBWiki, UBB Styles, UBB.Sitemaps
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Joined: Jan 2004
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sb
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Gizmo,

You are always helpful and very concise in your responses.

Your efforts here are deeply appreciated!!

Joined: Jun 2006
Posts: 16,292
Likes: 116
UBB.threads Developer
UBB.threads Developer
Joined: Jun 2006
Posts: 16,292
Likes: 116
No problem, let me know when you get everything sorted!


I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
Do you need Forum Install or Upgrade Services?
Forums: A Gardeners Forum, Scouters World
UBB.threads: UBBWiki, UBB Styles, UBB.Sitemaps
Longtime Supporter & Resident Post-A-Holic
VNC Web Services: Code Modifications, Upgrades, Styling, Coding Services, Disaster Recovery, and more!
Joined: Dec 2003
Posts: 6,560
Likes: 78
Joined: Dec 2003
Posts: 6,560
Likes: 78
well the first item I see is:
Quote
Non expiring UBB License
In ubb jargon this means you can use your current version forever.
For future upgrades you need to pay for annual membership access.
Or have a distinct gold license.(gold option expired for net new renewals)

Now in membership access.
You need to link you license number and password. to be able to download.
Using your ubbcentral forum login.

If you don't have current member access.
Your downloads available will be limited to whatever version it expired on.

Also the proper url once your license is linked would be displayed at:
https://www.ubbcentral.com/members/members.php


Blue Man Group
There is no such thing as stupid questions. Just stupid answers

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