I sent them an email about the database part and am waiting for a reply from them.

If you have shell access and want to do it yourself:
MySQL Export: mysqldump -uusername -ppassword databasename > databasename.sql
MySQL Import: mysql -h localhost -uusername -ppassword databasename < databasename.sql

You'd export from mysql on the current machine, send the file to the other machine then import.

Thank you.

I was looking at that.

If all else fails, I may do just that.

myself, I'd mysql export, then tar up the file, then transfer, then untar, then mysql import; by tarring the file before you transfer you'll save yourself time, especially if you end up downloading it locally to transfer

What do you mean by tarring the file?

tar is a unix command to combine multiple files into one archive, with the option to compress the file. It is like a zip file for windows, or a sit file for macs.

Thank you.

I know what zipping is then.

I was told by one of my service provider technicians that I can do a site download into my own computer that will automatically also include the database all in a tar WinRar type file. I can then restore it into the new server.

Will this work?

It should, would partly depend on if you are installing into the same type server with similar paths, etc

Some of the utilities provided by some control panels are worthless, I used to work for a webhost that used Ensim and I completley dispised the ensim backups, they almost always errored out and hardly ever created a full backup...