My license expired...but according to Jacob Tovés..I can update it in the members area..

All I have found when I logged into the members area is:

Access Has Expired
The Member Area access period for this license has expired. It expired on 26 Jan 2002. Click here to purchase a Member Area Subscription online.

Log Off and return to Member Area Login Page.

Please click on your browser's BACK button to return to the previous screen.

With NO link on the left side to use to navigate.

What can I do?
-Mike

"There's no accounting for idiots." - Charles Capps

[QUOTE]Originally posted by Amp:
Click here to purchase a Member Area subscription online.
[/QUOTE]--------------------
UBBDev.com - Where UBB developers come for answers!

Yup, thats dandy except I was told I didnt need to purchase another members area pass.

:rolleyes:

"There's no accounting for idiots." - Charles Capps

My guess is Jacob meant you can purchase an extra year through the Members Area screens.

You cannot access the newest versions without an up-to-date members area subscription.

Graeme

Moderator: UBB6 How Do I?

NOTE: Any email requests for support will be ignored.

"The ships hung in the sky in much the same way that bricks don't." --Douglas Adams

Hi, Amp:

Here's the link to purchase access to the Member Area.

heh, thanks for being so helpful with the links...but maybe you should update your personel about your procedures..



Jacob specifically stated I did not need to purchase a new membership

-Mike
my $0.02

"There's no accounting for idiots." - Charles Capps

Not sure how you draw that conclusion from the picture supplied :rolleyes: unless you think that "review" was a typo for "renew" - which I'm betting it wasn't.

I let my sub lapse for 6 months but could still login - to be told that on order to download the latest version from the member's area - I needed to "renew" my subscription.

Given the high level of after sales support you get here for a product which is, in all liklihood, the life blood of most sites which feature a UBB, I think that $99.00 p.a. is good value.

my $0.2

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I'm depriving a village somewhere of an idiot !

He said even if it were expired...I can still update the information.

And for a 16 year old web developer who just wants to make a professional site LEGALLY...I think 99 is outragous. I'm not ready to jump on the piracy bandwagon...though I'm good friends with a few who have, I think I should be able to at least update my information for my LIFETIME license.

-Mike

"There's no accounting for idiots." - Charles Capps

Mike,
Try going to http://www.infopop.com/members/members.php?action=review_license and see if it will let you login that way.
Bradley Noe
Moderator
UBB.Classic How Do I?
Please note, I do not offer support via email!

Whoa folks, this customer is not trying to update their UBB, they are just wanting to update their contact information with Infopop (ie, changed their email address, UBB site location, etc.) which by the way doesn't cost anything to do as Jacob pointed out to the customer.

Unfortunately I'm just as confused as this customer because I don't see where you do that anymore. It used to be in the entry area of the Members Area, but no more. I tried my expired members area login myself and no where does it allow me to change my email address or other contact information.

Doug
Moderator: Community Management
Captain Kirk: "Once again we've saved civilization as we know it."
Dr. McCoy: "And the good news is they're not going to prosecute."

Doug, I believe you're a genius. Infopop is lucky to have you on board...Thanks for actually understanding what I'm trying to say.

As for the administrators...what can I do to update my info?

-Mike
my $0.02

"There's no accounting for idiots." - Charles Capps

amp - now I'm clear about what you're trying to achieve -

Seems others, like me, thought you were talking about a license upgrade for $99.

I agree with you now - It seems to have changed since I renewed my subscription, as Doug said - you cannot access any area to change your info without paying - that's very sad!

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I'm depriving a village somewhere of an idiot !

You've gotta be able to change the info without paying 99 for another membership. That's rediculous

Anyone in charge here?


-Mike
my $0.02

"There's no accounting for idiots." - Charles Capps

The link I provided should have allowed you to edit your license info without renewing the license (which I understood what you were wanting to do from your post). (the "action=review_license" in the link should had pointed it out. )

Bradley Noe
Moderator
UBB.Classic How Do I?
Please note, I do not offer support via email!

Kharn..

After I login, I go to that link...and it brings me to the page to login again. Grr...when will this cycle of madness end!#P {SAUFJ a



"There's no accounting for idiots." - Charles Capps

I will look into this later this week. In the meantime, if you need to make changes to your license account, you can simply fill out a support ticket and we can manually make the change for you.

Ted O'Neill
CEO, Infopop Corporation

Okay-- this bug has been fixed. You can now edit your license info in the Member Area, even if your access has expired. Sorry for any inconvenience this caused before.

Ted O'Neill
CEO, Infopop Corporation

Ohh... I thought when you said "update" you mean renew

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UBBDev.com - Where UBB developers come for answers!

the guy had a good point - didn't make it too well at the start that's all

luv the av LK

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I'm depriving a village somewhere of an idiot !

Ted...you're so cool :-D


Thanks man, I appreciate it. And thanks for taking the initiative (even as CEO) to help a consumer with his problem. My faith in Infopop has been restored...and I'm a happy customer.

Take it easy guys and thanks for the quick help

-Mike
My gracious $0.02

"There's no accounting for idiots." - Charles Capps

I wouldn't renew my license with these scammer if it were FREE. I wish I could get a refund for the money I wasted on their product.

George, this is inappropriate and completely uncalled for. We've asked you to simply follow our procedures for support. Nothing more. Please feel free to contact me directly if you need clarification.

Amp, glad Ted could get it all worked out for you

Kristi Miller
Infopop Customer Support
Fill Out A Trouble Ticket Here!