Click here to visit our store GWS_INC
PoliciesresponseAll buyers please be aware of ’s Purchasing Conditions prior to placing any offer or purchasing an item through \"Buy it Now\".You are responsible for reading the full item listing, including any instructions the seller provides, before making a offer or commitment to buy. Unless otherwise stated, by making a offer or commitment to buy an item on , you are committing to buy the item from the seller listing the item. If you make a commitment to buy or your offer is the winning offer or is otherwise accepted, you enter into a legally binding contract with the seller and are obligated to purchase the item.
Please click here to see the goal is to give you the best online shopping experience…period! We leave positive response for all buyers, once you have paid for your item in full. If you are not satisfied with any part of your experience with us, please give us a chance to remedy the situation. Do not leave us negative/neutral response without communicating with us beforehand. In most situations, we will resolve the issue to ensure that you are 100% happy from purchasing from us.
Contact UsPrior to placing a offer on an sale item or purchasing a “Buy it Now” item, please feel free to contact us if you have any questions in regards to the item. Just click the “Ask a Question” link at the bottom of the item page. All buyers are responsible for knowing whether or not the item you are offerding on/purchasing is compatible for your needs. We will answer all questions received within 24 hours of receiving them Monday-Friday. E-mails will not be responded to on Saturday or Sundays. If you do not receive a response, please check your email filters to see if our return email was rejected.
Our hours of operation are Monday-Friday, 8am-4pm Pacific Standard Time.
We are closed on Saturday, Sunday and all major holidays.
Payment InfoAll payments for sale items won are due within five (5) days from when the sale ended. All payments for “Buy It Now” items are due immediately. We only accept PayPal for all purchases made through . If you are purchasing an item which is “Local Pick Up”, you may pay cash or credit card when you arrive to pick up the item. 8% sales tax is added to all California state resident purchases. If you hold a valid CA Reseller License, please fax it us at 951-371-2051. A new invoice minus the sales tax will only be generated once we have a valid copy of the license on file.
If you fail to pay for an item after 5 days from its closing date, we will send the item to ’s Resolution Center to either receive payment for the item of to recover our Final Value Fees.
Canceling a offer:We understand that mistakes happen. If you place a offer on one of our listings by mistake, please contact us immediately! We will only cancel offers on items which are reported to us within a reasonable amount of time. We will not cancel any offer on an item that has 24 hours or less remaining on its listing.Shipping InfoWill CallItems will be shipped through UPS or USPS at our discretion. We do our best to ship all items paid for in full by 3:00pm Pacific Standard Time. Tracking numbers for all items shipped will be emailed to the e-mail address associated your PayPal account. These e-mails are generated once the package has been picked up from our facility. There is an extra charge if you would like to have any other type of shipping option besides the one we originally list with your item description. If you have purchased multiple items from us, they may be shipped in the same box or boxes to ensure they arrive safe to your door.We do not ship to any location outside of the continual lower 48 United States. We do not ship internationally, to P.O. Boxes, APO/FPO/DPO addresses or to Alaska, Hawaii or Puerto Rico.All shipping addresses must be confirmed by PayPal. It is not our responsibility if your PayPal information is not up to date. Buyers are fully responsible for all fees/charges associated with recovering any package sent to an incorrect address due to the buyer having the wrong shipping information on their PayPal account.Buyers pay for return shipping on all items. Shipping and Handling fees are non refundable.
If you live near our Corona, CA facility and want waive the shipping cost of the item you purchased, just leave us a note on the “Message to the Seller” area of your PayPal invoice telling us what day you will be by to pick up your item. Please bring a copy of your PayPal Order Details page which has your name and item number.
Our address is:1121 California Ave. Corona, CA 92881.
We are open Monday- Friday from 8am–4pm Pacific Standard Time. We are closed from 12pm–1pm for lunch.No pickups can be made at that time unless previously scheduled.
Return Policy / Warranty PolicyIf by chance you receive your item and there is a problem, we will do everything within our power to correct the problem. If it is necessary for an item to be returned, you can send it back to us at:GWS Inc.Attn: Returns1121 California Ave.Corona, CA 92881RMA# item #/Your User Name
All items sent back for return must have the RMA number clearly written on the box or shipping label. Failure to include the RMA # will result in delayed processing of your return.
Do not throw away the original packaging items (box, bubble wrap, styrofoam, etc.), as we will not reimburse for any additional shipping supplies needed to return an item.
We will either repair or replace the item and ship it back to you at no cost. If we cannot repair or replace your item, we will issue you a full refund + the cost of return shipping of the item back to us. Just include a copy of the receipt for the return shipping with your item.Please notify us within 72 hours of receiving a “Tested Working” or “Powers Up” item if it is DOA (Dead On Arrival). We will begin the Return/Exchange Process immediately. Any DOA item that is reported after 72 hours will not be covered by the 30 day warranty.There is no warranty for items sold as “For parts or not working”. We have no idea if these items work, are partially/fully functional or contain any/all original parts . There are no refunds or exchanges offered for any of these items.Restocking Fee:
Any item purchased and returned within the warranty period because the buyer does not need the item anymore, does not like the item anymore, (aka Buyer’s Remorse) etc., will be assessed a 15% restocking fee (taken from the total original purchase + shipping cost) when processing the refund through Pay Pal.
PC, Laptop & LCD Monitor Warranty Information:
All PCs, Laptops and LCD Monitors described as “Tested Working” come with a 30 day warranty from the date you receive your item(s). (This does not include “For parts or not working” items)
The warranty covers the PCs, Laptops & LCD Monitor hardware against functional defects.
It does not cover any special needs you might have such as installation assistance or any other custom situation.
It does not cover software issues, neglect, or unauthorized repair.Any item sent back to us within the warranty period that shows signs of tampering, damage or any other sign of wear which was not present when originally sold and shipped, will have the item sent back at the buyer’s expense. Pictures will be taken of the item upon the discovery of any of these signs and a shipping invoice will be sent to the buyer\'s e-mail address on file with Pay Pal. We will reship the item back to the buyer once the invoice is paid in full.Laptop Batteries (For laptop purchases only):
Laptop batteries are not covered under any warranty. By their nature, batteries do not typically have long lives and are generally quite unpredictable. We test all laptop batteries to ensure that they function but have no way of knowing how long they will last. We recycle any battery that is blinking or holding no charge. We also guarantee that your laptop will work perfectly off of the AC adapter which is included with your purchase.
