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Anonymous
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When I use the email from board option it fails with this error:

FYI
Sorry, either the user or the board administrator is blocking access to this email address.

The email is not banned in the email ban list.

URL: http://www.dyno-tech.com/cgi-bin/gcubb/ultimatebb.cgi

Version: 6.3.1.1 (August 14, 2002, rv1.23.2.9)

[This message was edited by Charles Capps on September 05, 2002 at 02:19 PM.]

Anonymous
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Please open a support ticket. Thanks.,

--
Charles Capps
UBB.classic™ Developer
Having problems? Open up a support ticket!

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I have confirmed this on a seperate board on an intranet.

This would seem like a bug and not a paticular issue on a single ubb.

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You've opened the support ticket then?

--
Charles Capps
UBB.classic™ Developer
Having problems? Open up a support ticket!

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No. This problem does not justify giving out the admin user and password for my domain as required to open a ticket.

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If you do not open a ticket, I can not duplicate the problem with your board, and can not fix the problem.

I have been unable to duplicate this problem locally.

--
Charles Capps
UBB.classic™ Developer
Having problems? Open up a support ticket!

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You have me in a catch22. If I give out the keys I breech security, otherwise I can not open a ticket. I will disable the feature. Demanding the keys to a domain just to open a ticket is asking to much. Regardless if you can not duplicate this locally.

I am sure someone else will run into this. I have two clean boards, one on UNIX using sendmail and one on NT using SMTP. Both boards have this problem.

How would you address the intranet? It has no public interface, are customers with boards on intranets banned from opening tickets?

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Dyno - I don't see where giving the login info is a security breach. Infopop is a very ethical company when it comes to customers. Charles Capps has worked on my boards a few times, without incident. Also, if you are so concerned about giving out the domain password, why not change it before you give it to them, then change it back.

Sometimes, finding a bug means seeing the environment where the bug was first reported.

I'm not sure how they would handle intranet servers. There is the possibility of remote controlling an internal workstation, or dialing in to the intranet via RAS or VPN

90% of being smart is knowing what you are dumb at.
http://thegeeksinc.com/cgi-bin/ultimatebb.cgi

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Not just my web space, there are several users. If my entire BBS was down or something more drastic I may jump though some security hoops to enable Infopop ftp access.

By no means is my reluctance aimed at Charles Capp. Quite the contrary, I respect his cgi prowness and him as a professional. However, I do not think one should be expected to give up the keys to their domain just to open a ticket. Admin access to the control panel I can accept. But not FTP. Also there is nothing on the page you open the ticket where Infopop gives any garantee to the save keeping of the infomation.

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Also I am not just giving this info to Mr. Capp I am giving it, well besides Infopop, I have no real assurance who or where it is going to.

This thread has obviously gone ofcourse. I will live without this feature is all.

Thanks anyways.

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Quote
Also I am not just giving this info to Mr. Capp I am giving it, well besides Infopop, I have no real assurance who or where it is going to.
If that was the case, then why is there over 300,000 UBB's in existance. If they did anything with the info you provide them, then explain why so many customers.

Dyno, I'm trying to understand why you are reluctant to give FTP access to look at a problem. I could understand your feelings if it was me or another user requesting access.

Ultimately, I posted a remark earlier in the thread that you should consider - If you are so concerned about the security being compromised, then change the password after the support ticket.

I'm a system administrator, so I know what's it's like to be concerned about security. The only person, besides my boss, I would give the master account information to the server would be my ibm Customer Engineer.

90% of being smart is knowing what you are dumb at.
http://thegeeksinc.com/cgi-bin/ultimatebb.cgi

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If you will not open a ticket, I can not investigate the circumstances that are causing the problem.

If I can not investigate the circumstances that are causing the problem, I can not fix the problem.

Tickets are entered over an SSL connection - there is no chance of someone hijacking your login information, if that is a concern.

We can even call you to get the login information, and keep it totally out of the system, if you'd prefer. Normally we don't do this - but if this is a bug, then I want it fixed. We're already going to have to do a 6.3.1.2, so if there's anything else that needs fixing, we need to know now.

If you still refuse to open a ticket, then I'll have no choice but to call this NOTABUG, unless anyone else can repliate the problem.

--
Charles Capps
UBB.classic™ Developer
Having problems? Open up a support ticket!

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Dyno, can you post a screenshot of the page that appears BEFORE you get this error (before you click on the button)?

--------------------
UBBDev.com - Where UBB developers come for answers!

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Since we can't get FTP access, would you mind posting the following information please?

Open vars_display.cgi in your cgi-bin and post the line containing the text EmailBlock.

Next, open the member file of the user in question and post the 12th line.

Graeme

Moderator: UBB.classic Assistance Forum

NOTE: Any email requests for support will be ignored.

"The ships hung in the sky in much the same way that bricks don't." --Douglas Adams

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I'm having the same problem...

The members profile is set coorrectly (as a "noform")

but the CGI isn't. I've tried toggling the feature on and off... the line remains as "q!off!,"

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bharvey - click on the link charles put up for a support ticket.

---------------------
90% of being smart is knowing what you are dumb at.
http://thegeeksinc.com/cgi-bin/ultimatebb.cgi

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Quote
Originally posted by Graeme:
Since we can't get FTP access, would you mind posting the following information please?

Open vars_display.cgi in your cgi-bin and post the line containing the text EmailBlock.

Next, open the member file of the user in question and post the 12th line.

Graeme

...
vars_display.cgi: q!EmailBlock! => q!OFF!,
member file 12th line: noform

Link to screen shot

Anonymous
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I just had this happen to me on my own board.

Tracked it down - here goes.

public_show_email.pl (v1.10.2.1) line 95:
<input type="hidden" name="un" value="$in{ToWhom}" />
Note the name="un".

However, ubb_profile.cgi is expecting the input in name="ToWhom".

Don't know how this got by us..

Or for that matter why it works for CC... *shrug*

Graeme

Moderator: UBB.classic Assistance Forum

NOTE: Any email requests for support will be ignored.

"The ships hung in the sky in much the same way that bricks don't." --Douglas Adams

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... because I tested in 6.4.0, in which the fix already has been applied.

Figures, eh?

--
Charles Capps
UBB.classic™ Developer
Having problems? Open up a support ticket!

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I am having this exact same problem on 6.3.1.1. I will not give out our server info on the ticket form. If someone from Infopop wants to work this, I would be willing to do it over the phone so email me.

Posting the exact fix here would be preferred (I am a Perl novice so I I can only type what I'm told to type.) <img src="https://www.ubbcentral.com/boards/images/graemlins/wink.gif" alt="" />

[]Joe@4x4Wire.com[/] &#0124; Beat up '94 Toyota 4WD &#0124; 4x4Wire Forums

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I find it curious that people don't trust a SSL-protected form, while they do freely give out information over the phone. <img src="https://www.ubbcentral.com/boards/images/graemlins/confused.gif" alt="" />

The fix, for the time being:

public_show_email.pl line 95 is:
<input type="hidden" name="un" value="$in{ToWhom}" />

Change name="un" to name="ToWhom"

A more comprehensive fix will be in 6.4.

--
Charles Capps
UBB.classic™ Developer
Having problems? Open up a support ticket!

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The fix, for the time being:

public_show_email.pl line 95 is:
<input type="hidden" name="un" value="$in{ToWhom}" />

Change name="un" to name="ToWhom"


This fix did not work. I made this change, cleared cache, tried the email form to a known good profile, and got the following error:

"We cannot open the user profile. The user profile number is not in a proper format.

» Please use your browser's back button to return."

[]Joe@4x4Wire.com[/] &#0124; Beat up '94 Toyota 4WD &#0124; 4x4Wire Forums

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Instead of making the change, add the tag leaving the old one in place.

Graeme

Moderator: UBB.classic Assistance Forum

NOTE: Any email requests for support will be ignored.

"The ships hung in the sky in much the same way that bricks don't." --Douglas Adams


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