UBB.threads PHP Forum Software Community Forums UBB.classic [Archived] UBB.classic Bugs Avatar problem for new members [FIXED - 6.3.1.1/6.4.0]

I'm at the end of my rope here - Avatars work fine for me, but newbies are having a very difficult time getting them to work.

I even have fool-proof graphical instructions[/b] for them, but they still claim it's not working.

Some say "after trying 10 times it worked" or "such-and-such image didn't work, but it did when I picked some other one" or similiar things.

I'm currently running 6.3.0.1 but this problem started before then. I didn't really notice it from the beginning of using Infopop's avatars, but with a rush of newbies joining, it became evident that there's a problem.

Avatar images are enabled, and for everyone. Custom Avatars are enabled for Admins, Mods, and Members only. Is the software confusing the avatars I supply with "custom avatars"? Are "Junior Members" not allowed to post custom [b]and non-custom avatars?

I can assign avatars to newbies, and they work fine; they just can't assign their own "for a while".

>> I just started a new account, and can confirm that avatars are not working properly for newbies. I designated one upon registration, but it was gone when I logged in for the first time. I went into profile and selected an avatar again, but it still didn't stick. <<

So I guess it is a bug. Isn't anyone else experiencing this problem? Or does anyone know what could be wrong? I have no hacks installed (my previous hacks were for avatars and custom titles, which I don't need hacks for any more).

Thanks,

JG

PS: A suggestion. I think the "Your Picture:" field is confusing, especially if you have Avatar Image: field below it. Can you just remove the "Your Picture" field from a future release?

Admin
Gangster BB
http://www.TheGodfatherTrilogy.Net/

[This message was edited by J Geoff on July 19, 2002 at 10:57 AM.]

[This message was edited by J Geoff on July 19, 2002 at 11:16 AM.]

[This message was edited by Charles Capps on August 06, 2002 at 09:27 AM.]

Well, I'm sorry I can't give you any help with the avatars problem (a trouble ticket might be the way to go there). However, if you want to get rid of the "Picture Field" in the registration/user profile, simply set that option to "Do not even display this field as an option" in the control panel's Registration Settings (CP --> Primary Settings --> Registration Settings).

-jlb

In mosts cases when someone complains they can't select an Avatar they have java disabled (or not installed) or have some privacy program such as Norton or Zone Alarm 3 Pro running and it's not permitting the java to run correctly.

----------------------
[]http://www.bowlingfans.com/ubb/icons/icon911.gif[/] Steve
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Sorry, I won't answer support questions by e-mail, PM, or IM.

jlb - Thanks for that suggestion, I wasn't thinking <img src="https://www.ubbcentral.com/boards/images/graemlins/laugh.gif" alt="" />

Steven_M - Yeah, that's true, but it's happening to me, too, for my new (test) account and I have scripting enabled. It works for my established account, and everyone's else's, except for new members.

JG

Admin
Gangster BB
http://www.TheGodfatherTrilogy.Net/

... this is a bug, actually. <img src="https://www.ubbcentral.com/boards/images/graemlins/smile.gif" alt="" /> Avatars are sometimes forgotten.

It's fixed in 6.3.1

--
Charles Capps
UBB.classic™ Developer
Having problems? Open up a support ticket!

Any ETA for the final release of 6.3.1?

Admin
Gangster BB
http://www.TheGodfatherTrilogy.Net/

We're looking at this week.

--
Charles Capps
UBB.classic™ Developer
Having problems? Open up a support ticket!

J Goeff - one tip on your help section

FAQ should point to http://www.thegodfathertrilogy.net/cgi-bin/ultimatebb.cgi?ubb=faq rather than ultimatebb.php. It could cause some issues with cookies <img src="https://www.ubbcentral.com/boards/images/graemlins/smile.gif" alt="" />

90% of being smart is knowing what you are dumb at.
http://thegeeksinc.com/cgi-bin/ultimatebb.cgi

The FAQ is cached and is Accelerator-safe, actually...

--
Charles Capps
UBB.classic™ Developer
Having problems? Open up a support ticket!

My bad...

90% of being smart is knowing what you are dumb at.
http://thegeeksinc.com/cgi-bin/ultimatebb.cgi

Sorry to say it, guys, but I just updated to 6.3.1 (final release) and the avatar problem I'm experiencing hasn't been resolved... <img src="https://www.ubbcentral.com/boards/images/graemlins/frown.gif" alt="" />

Feel free to register and see if you can add an avatar. (Go back into profile afterwards, and it won't be there - at least for my new test account). Feel free to post in my "Help" topic if need be... thanks!

JG

Admin
Gangster BB
http://www.TheGodfatherTrilogy.Net/

Support ticket <-- Clicky. <img src="https://www.ubbcentral.com/boards/images/graemlins/smile.gif" alt="" />

--
Charles Capps
UBB.classic™ Developer
Having problems? Open up a support ticket!

Well, this turned out to be a different bug than the one that I thought it was.

IE seems to have no problem "correcting mistakes" in what users provide. If I type in "whatever.Net", IE decides that I really meant "whatever.net".

When a user submits an avatar, the full URL is sent. Internally, the URL is stripped down - the NonCGIURL is removed, leaving just /Avatars/whatever.img Then the UBB checks to see if that image exists, and if so, sets the avatar. If the image does NOT exist, the code checks to see if the user was granted the right to use a custom URL. If not, the user's avatar selection is thrown out.

Back to that whole IE correcting thing. Because a capital N is not a lowercase N, the NonCGIURL was never removed from the submitted avatar URL... and because no one in their right mind ever gives new members the right to use custom avatar URLs, new users that chose to use IE would never be able to select an avatar.

This has been corrected in the next release (6.3.1.1 or 6.4.0) - the UBB will no longer care what the capitalization is like in the NonCGIURL when stripping down the Avatar path.

In either case, keeping a lowercase domain name would be a wise choice in the future. If you are experiencing this issue, and your domain name uses mixed case, I would suggest simply lowercasing it like IE wants. <img src="https://www.ubbcentral.com/boards/images/graemlins/tongue.gif" alt="" />

This bug is now fixed.

--
Charles Capps
UBB.classic™ Developer
Having problems? Open up a support ticket!

Thanks so much again, Charles - it seems to be okay now (I'll be sure to let you know if it's not <img src="https://www.ubbcentral.com/boards/images/graemlins/laugh.gif" alt="" /> )!

JG

Admin
Gangster BB
http://www.TheGodfatherTrilogy.Net/