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#147179 05/02/2004 8:59 PM
Joined: Jan 2004
Posts: 18
stranger
stranger
Joined: Jan 2004
Posts: 18
have been upgrading but got
near end when
It appears that there is no registered administrator, though there are registered members. This is a very unusual situation. Please contact Infopop Support.

#147180 05/02/2004 9:00 PM
Joined: Jan 2004
Posts: 18
stranger
stranger
Joined: Jan 2004
Posts: 18
pps have started a support ticket but am hoping to speed things up as this is a very busy forum

will pay for any help

#147181 05/03/2004 10:29 AM
Joined: Dec 2003
Posts: 55
M
journeyman
journeyman
M Offline
Joined: Dec 2003
Posts: 55
If you still have cp access you should be able to edit a profile to add admin status. If not you can edit a profile by downloading it via ftp, editing, and uploading.

If you aren't followed up on by Infopop soon, send an email to info @ ubbdev.com and I'll see if I can assist you.

#147182 05/03/2004 1:14 PM
Joined: Jan 2004
Posts: 174
R
member
member
R Offline
Joined: Jan 2004
Posts: 174
Hi Ben: I saw your ticket & snagged it - this is usually a pretty simple fix, so assuming it is as expected, I'll post the details when I'm through. <img src="https://www.ubbcentral.com/boards/images/graemlins/smile.gif" alt="" />

#147183 05/03/2004 1:52 PM
Joined: Jan 2004
Posts: 174
R
member
member
R Offline
Joined: Jan 2004
Posts: 174
Ben, I've posted to your ticket the full details...

For the benefit of others who may encounter the same issue: the line for the administrative user in the perms_index.cgi file, which controls what permissions that admin has, wasn't present. I re-created the line, and then I was able to log in as the admin.

The usual line in the perms_index.cgi file looks a bit like this:

00000001&#0124;*&#0124;0&#0124;&&#0124;0&#0124;&&#0124;1&#0124;&&#0124;Administrator&#0124;&&#0124;&#0124;&&#0124;

The important parts to note are the:
00000001 - the member number
Administrator - the member's status

If the administrative user doesn't have a line in here corresponding with his/her member number, or the member's status is anything other than "Administrator" (capital "A", full word, I believe), the board will throw the error about having registered members, but not an administrator. Any user encountering this can add that line above to his perms_index.cgi, noting that his member number is correct, and then he'll be able to log in again. After that, a good ol' Rebuild Member Metadata is a good thing! That will rebuild everyone's entry in the perms_index.cgi file, as well as perform a few other handy tasks.

Another note: your member number must be unique in the file - there can not be another line in the file with your member number on it. So, if a line for you already exists, just change the member's status to "Administrator" rather than adding a new line.

If you feel at all squeamish about touching your files, feel free to ask us to help by submitting a ticket!


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