UBB.threads PHP Forum Software Community Forums UBB.classic UBB.classic 6 Support Posting Reply to Message

UBB 6.04A is installed, categories and forums have been created and a test message created. The problem is when clicking on the test message to reply, get message "document contained no data, try again later or contact the server administrator". We are behind a company firewall so viewing is not possible.
The permissions are rwxr-xr-x for ubb.*.cgi files and rwxrwxrwx for vars.*.cgi files in CGI-Executables directory. The path: /Local/Library/WebServer/CGI-Executables/ultimatebb.cgi. Can you help with solving this problem? Thanks

Not an install issue. Moving to the PIT.

It is difficult, if not completely impossible to properly diagnose most UBB problems without knowing which version of the UBB you are using, as well as the FULL URL to your ultimatebb.cgi file, (NOT a link to your webpage). Please provide this information. Thanks. <img src="https://www.ubbcentral.com/boards/images/graemlins/smile.gif" alt="" />

Hey Charles;
I think I can help clarify a couple of the issues here. <img src="https://www.ubbcentral.com/boards/images/graemlins/smile.gif" alt="" />

When Linda said she meant that she has installed version 6.04a on a BSD Unix machine.

In regards to the ful URL issue, when she said she meant that the UBB was installed on an internal company network that is firewall protected. I wish that I could pop open a hole to let you check it out, but they won't let me do that. <img src="https://www.ubbcentral.com/boards/images/graemlins/frown.gif" alt="" />

Knowing that, I understand that it will make things difficult to troubleshoot, and I appreciate the effort! So let me kick out a few things, and maybe you can give us a few pointers.

The installation went fine. We were able to create our categories and our forums. We quickly checked each one out and was able to view by category or specific forum.

So we wanted to try posting a test message. Wee chose the first forum, and posted a message as the administrator. Nothing earth shattering there. The problem came when we tried to post a reply. The error we received was "the document contains no data".

So the first thing I checked was the protections on the CGI and Non-CGI directories. They look OK, meaning they are what they were originally set at according to the directions. Access is rwx for all owner, group and other

The next thing I checked was the Templetes directory.. thinking maybe a style sheet was hosed. So I switched between the standard templete and the one I created and still received the same error.

Out of desparation, I checked the server error log. In this case, the error log keeps telling me that it cannot find the following file... ../cgi-bin/Ultimatebb.cgi

Now, when I look in /cgi-bin/ (and I'm using the generic definition) there is a file called ultimatebb.cgi using lowercase. So it seems like the script isn't finding it.

I've expanded the scripts once again, and there is no Ultimatebb.cgi, but there is an ultimatebb.cgi

For the sake of completeness, I looked at the script the action was calling, specifically ubb_get_topic.cgi Noweher in the script does it have a Ultimate. It has a ultimate.cgi though. <img src="https://www.ubbcentral.com/boards/images/graemlins/wink.gif" alt="" /> And this is set to 755 access, 777 didn't make any difference.

Does this help diagnose the problem? Or can I feed you more info or can you give us a couple of hints?

Thanks!!!!

*mutter mutter* Must learn to actually read post before asking for version and URL...

wingman472 - I assume you're the sysadmin?

Reset permissions on the noncgi directory, enter the cpanel's Configuration Settings aera, and submit. No need to change anything. Clear the board cache and try to view the thread again.

That should do the trick.

:lol: That's OK... I added in a few details that she was missing. I paraphrased everythikng for her, and this was her first experience posting to a BBS. I should have followed up and made it a bit clearer.

I guess you could say that... I'm the closet thing that they have. <img src="https://www.ubbcentral.com/boards/images/graemlins/wink.gif" alt="" />

But just wanted to follow up.. I don't know how many folks do that, but I like to.

That did the trick and we're up and running. Thanks for the help! We really apprecaite it.

OH good.

Well....looks like I lied. Although this fixed the document contains no data problem, we came across a new one that I'll ask Linda to post. Go figure.

But, we're that much closer. <img src="https://www.ubbcentral.com/boards/images/graemlins/laugh.gif" alt="" />