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Joined: Aug 2006
Posts: 45
H
newbie
newbie
H Offline
Joined: Aug 2006
Posts: 45
I'm trying to use the auto password-mailer for the Member Area so I can download the latest version of UBB.threads.

I have a license number for UBB.threads Gold. I'm entering my email address that the purchase receipt came to (same address as on this user name), but I'm not getting anything from the password mailer.

Can you help me with this please?

Thanks.

Joined: Jun 2006
Posts: 3,837
I
Ian Offline
Carpal Tunnel
Carpal Tunnel
I Offline
Joined: Jun 2006
Posts: 3,837
Have you checked any spam folder?

Joined: Aug 2006
Posts: 45
H
newbie
newbie
H Offline
Joined: Aug 2006
Posts: 45
I have all groupee.com and related addresses white-listed.

Joined: Jun 2006
Posts: 3,837
I
Ian Offline
Carpal Tunnel
Carpal Tunnel
I Offline
Joined: Jun 2006
Posts: 3,837
I have just tried it by entering one of my email addresses and got an email sent from support_bot@groupee.com - albeit going into my spam folder.

Try it again, if you do not get it, yo will need to fill in the form at https://www.infopop.com/q/q.php?action=pool_query&num=2

Joined: Jun 2006
Posts: 16,292
Likes: 116
UBB.threads Developer
UBB.threads Developer
Joined: Jun 2006
Posts: 16,292
Likes: 116
Generally I'd recommend you contact sales[at]groupee[dot]com.


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Joined: Jun 2006
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Ian Offline
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My guess is that form goes to the same place and is tagged as 'UBB License Issues' and is also secure smile


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