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#207453 02/27/2008 12:16 PM
Joined: Jun 2006
Posts: 811
old hand
old hand
Joined: Jun 2006
Posts: 811
I've got one Firefox user who says he tries to log-in but keeps getting brought back to the log-in page.

He's assured me that he has Firefox set to accept cookies, and he has nothing like Norton running.

I've asked him to use the "Expire Cookies" button. Still waiting on if that works for him.

Any other thoughts on what I could have him try?

Thanks.

Joined: Aug 2006
Posts: 1,358
Y
Veteran
Veteran
Y Offline
Joined: Aug 2006
Posts: 1,358
Could be he needs a more rigerous cooky cleaning. I remember one time I had to do that, it was pretty persistent until I removed each and every cooky on my system.


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Joined: Jun 2006
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old hand
old hand
Joined: Jun 2006
Posts: 811
Thanks.

Joined: Aug 2006
Posts: 583
old hand
old hand
Joined: Aug 2006
Posts: 583
Make sure his FF has cookies enabled. FF will let them set to accept all cookies or to do it by exception on a per domain basis.

Joined: Jun 2006
Posts: 811
old hand
old hand
Joined: Jun 2006
Posts: 811
Man, I've tried everything with this user. Having him clear his cookies via Firefox, as well as with the "Expire cookies" button. He's set to accept cookies from my domain. He says he keeps going back to the log-in page.

Next, I'm having him try to log-in via Explorer to see if it's isolated to Firefox.

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R
Former Developer
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That's a strange one. I'd try checking what URL he's going to and make sure he's not reaching your forums by a URL he shouldn't be causing the cookies not to work.

Joined: Jul 2006
Posts: 4,057
Joined: Jul 2006
Posts: 4,057
I had this with FF ages ago.
And in the end i had to Un install FF and Re Install it.

Its never happened since.
my 2c


BOOM !! Version v7.6.1.1
People who inspire me Isaac ME Gizmo
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old hand
old hand
Joined: Jun 2006
Posts: 811
Thanks Rick. I made sure to send him the direct link to my log-in page. But, I'll try to re-confirm that is what he sees.

Thanks Mark. I'm going to to have him try that.

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Mark, could have been a b0ged extension...


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The beauty of it is that FF is so easy to uninstall and re install again...

Not sure if it was a broken extension, as i only had 2 installed
and i have the same now.

Good Luck anyways.


BOOM !! Version v7.6.1.1
People who inspire me Isaac ME Gizmo
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old hand
old hand
Joined: Jun 2006
Posts: 811
He can log-in with Explorer, which rules out user error.

I've asked him to try clearing his cookies one more time.

If that doesn't work, I'll see if he's willing to try uninstalling and reinstalling Firefox.


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