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#215510 07/16/2008 2:13 AM
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Hi All,

Just a quick question about the who's online box. Some of my members are complaining that they can not see themselves or others online even if they refresh the browser or even delete the cookies.

I have the noticed this myself since the update. Can anyone advise me what I need to do to fix this issue for my members. We are running our site on a linux server.

Thanks for any help you can give.

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There's a new setting in the admin CP smile

Go to...

Admin CP || Portal settings >> How many Usernames should be displayed in Who's Online?

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Thanks driv but that does not make any difference as I don't even show up and I am the admin. I have even set the time to 1 minute and no difference.

Seems to be some sort of issue with my who's online box as it works ok here.

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How many names are showing in the box?

Is it a consistent number?

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Check the directory and file permissions in the cache folders.

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Yeah I was thinking the same - perhaps the directory is not getting written to.

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Well, keep in mind that there IS a cache on the WOL island, it won't refresh until the cache refreshes...

The WOL page itself does not have a cache, and will always list everyone who's currently active.


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Originally Posted by Thelockman
Check the directory and file permissions in the cache folders.

I have checked the file permission twice and they are correct. I still do not show up as on line and other members don't as well.

I am now on a linux server but was on windows before the move of the site.

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it's because you are set to invisible in your profile.. now you have also turned off letting users select that as an option, so those who are already invisible can't change it so they ARE visible..

so they'll stay invisible..

what you can do to see who is currently invisible is run this query:
SQL Query
select u.USER_DISPLAY_NAME from ubbt_USER_PROFILE up, ubbt_USERS u WHERE up.USER_VISIBLE_ONLINE_STATUS <> 'yes'
and u.USER_ID=up.USER_ID

you should notice some peeps (including you prolly) that are in that list.

soooooo, just run this query:
SQL Query
update ubbt_USER_PROFILE SET USER_VISIBLE_ONLINE_STATUS='yes' WHERE USER_VISIBLE_ONLINE_STATUS <> 'yes'

and that will force everyone to visible and then be included in who's online wink

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Originally Posted by Sirdude
it's because you are set to invisible in your profile.. now you have also turned off letting users select that as an option, so those who are already invisible can't change it so they ARE visible..

so they'll stay invisible..

what you can do to see who is currently invisible is run this query:
SQL Query
select u.USER_DISPLAY_NAME from ubbt_USER_PROFILE up, ubbt_USERS u WHERE up.USER_VISIBLE_ONLINE_STATUS <> 'yes'
and u.USER_ID=up.USER_ID

you should notice some peeps (including you prolly) that are in that list.

soooooo, just run this query:
SQL Query
update ubbt_USER_PROFILE SET USER_VISIBLE_ONLINE_STATUS='yes' WHERE up.USER_VISIBLE_ONLINE_STATUS <> 'yes'

and that will force everyone to visible and then be included in who's online wink

Sirdude I run the comand and this is what happened:

Script: /home/content/o/u/t/outdoorking/html/forum/admin/dodbcommand.php
Line#: 101
SQL Error: Unknown column 'up.USER_VISIBLE_ONLINE_STATUS' in 'where clause'
SQL Error #: 1054
Query: update ubbt_USER_PROFILE SET USER_VISIBLE_ONLINE_STATUS='yes' WHERE up.USER_VISIBLE_ONLINE_STATUS <> 'yes'

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Sirdude,

I run the first command to see who is invisible and yes I am on the invisible list along with others but when checking my preferences I am ticked to be visible.

Would this be some sort of bug?

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updated 2nd query, cuz i had a bug (edited it btw)

SQL Query
update ubbt_USER_PROFILE SET USER_VISIBLE_ONLINE_STATUS='yes' WHERE USER_VISIBLE_ONLINE_STATUS <> 'yes'

that forces everyone to be visible..

and no, it's not really a bug. at some point in the history of your forums, you allowed people to choose to be invisible (yourself included).. they did that...

then you have now turned off that option for them to choose.

soooo, for those who are currently invisible .. they will never have a choice to make themselves visible again since there is no choice they can see..

so i'd call it a feature! laugh

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Thanks again Sirdude love the support that you have given me and I would recommend you to any other members of the forum.

The shout box is fixed thanks to you.

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Hi all,

Still having issues with the who's online with members and myself not showing up. I am using version 7.3.1 and on a linux server.

what is happening that I have noticed I either have to click who's online to see and then maybe I show up in the box. I have set to 1 min to see if that changes anything but guess what no difference.

Is there something that I am missing?

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Originally Posted by Outdoorking
Hi all,

Still having issues with the who's online with members and myself not showing up. I am using version 7.3.1 and on a linux server.

what is happening that I have noticed I either have to click who's online to see and then maybe I show up in the box. I have set to 1 min to see if that changes anything but guess what no difference.

Is there something that I am missing?
Same problem here. If I click "Who's Online" it shows me the usernames and what they are doing at that time. However, it takes 20 minutes (sometimes longer) for the whose online to show up. I've also changed the time limits to one minute. One thing that is bothering me.....a user will come online check some post and then log out. By time the Whos Online "refreshes" the person is shown to be "logging out". frown


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Any help?


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It's basically a lack of triggers to rebuild the who's online cache. Currently, it only rebuilds if someone actually visits the who's online page or when someone logs in or out I believe.

It's also currently alphabetical instead of by most recent activity, so if you have a lot of users online, some of them might not show up (this is something that needs to be changed).

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Thanks Rick.


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Rick, any idea when the listing order will get changed ... from alphabetical to most recent ?

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I agree how can it be changed to most recent?


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