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Vista User Can't Log in - Is bounced out #218896 11/07/2008 12:35 PM
Joined: Jan 2004
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sb Offline OP
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One of our users who has Vista reports:
" I have tried and tried, when I am prompted to do my log on name and password, I can't type anything, the moment I try to put in a letter, says having problems Windows will check to see if solution, then it says internet shutting down and it shuts me off the web site, I am still on line but out of the site. I can access every part of the site but in the forums."

We advised her to clear out all her cookies and history and reboot but the same thing happens. We also created a new account for her with the same result.

Anyone know what is wrong here? Any solutions to this?

Re: Vista User Can't Log in - Is bounced out [Re: sb] #218901 11/07/2008 2:11 PM
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Gizmo Offline
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"Windows will check to see if solution" it means their web browser is crashing... Pretty vague on why though (as ms doesn't really care to actually tell you why things crash)


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Re: Vista User Can't Log in - Is bounced out [Re: Gizmo] #218904 11/07/2008 2:58 PM
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Ruben Offline
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Vista does have a newer problem reporting tool but it has to be turned on. Then you can open the program and see if there is a solution.But it is very very rare they report a solution.

I assume the user has IE. I would reinstall IE or have them install another browser.


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Re: Vista User Can't Log in - Is bounced out [Re: Ruben] #218954 11/09/2008 10:01 AM
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sb Offline OP
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Thank you. We will suggest they try FireFox.


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