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#235368 03/05/2010 10:21 PM
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I am attempting to download the newest version of UBB threads to update my website. I now get no access to the versions beyond 6.5.5

As far as i know when we bought we bought a lifetime subscription, when it was bought back in 2001 or so.

Was hoping to get some help on this issue and find out what is going on.

i have never had an issue getting the new version until the new members area.

Thanks in advance for any assistance.

*William

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Im sure Rick or someone on the team will be around soon and can get this all taken care of. Maybe open a ticket so they have your info and see it quicker??

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Thanks....i always under estimate the support tickets as 99% of the time we get an answer out here just a quick.

Thanks, just submitted the ticket as well.

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well so far it seems its not listed as a lifetime like it should be....and accordign to the records rick has found its only a standard. sent more messages about purchase. Sadly no original receipt to show that it was a "lifetime/gold"

high hopes on this topic though.

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These forums are more for user to user support; as we don't have access to license data you'd really have to make a support ticket with the sales department...


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Originally Posted by Tainted
I am attempting to download the newest version of UBB threads to update my website. I now get no access to the versions beyond 6.5.5

As far as i know when we bought we bought a lifetime subscription, when it was bought back in 2001 or so.

Was hoping to get some help on this issue and find out what is going on.

i have never had an issue getting the new version until the new members area.

Thanks in advance for any assistance.

*William

If you have a gold license there are some issues in the new database for access. Like me I had the same problem at first.
Send Rick a nag about it and he will fix your access.


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Rick was all over it.

I actually posted here first to see if it was an issue like Ruben stated. I know they just bought it back so I wondered if it was more a dbase issue.

Rick took care of me as soon as I could find the original information about the account. It has transfered a couple hands over the last many, many, years. Started as a w3t (from what I understand) account, and was transfered to us back in 2003 ish.

Long time coming I guess.

Just glad Rick was able to take care of this, and to know at least we were not the only ones.

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w3t, wasn't that UBB.Threads when it was wwwthreads? long time license then if so smile.

Glad to hear you got sorted out though


I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
Do you need Forum Install or Upgrade Services?
Forums: A Gardeners Forum, Scouters World
UBB.threads: UBBWiki, UBB Styles, UBB.Sitemaps
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yup Gizmo, thats from the old wwwthreads and the old perl forums.

and thanks. I was happy to see it got taken care of in less than 24hours as well.

I love the support that I get with this site and the people on and running it.

Great job

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Glad to see Rick got you all squared away, I knew he would. Deff have the best support from the developer(s) and the members here.


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