UBB.threads PHP Forum Software Community Forums UBB.threads Bug Reports Login problems

Version: 7.5.8
PHP Version 5.5.19
http://simhqmotorsports.com/forum/ubbthreads.php/forum_summary

Multiple reports of users getting logged out with IE, FireFox, and Chrome. They've tried expiring the board cookies via the MyStuff, but it comes back as a problem. Could someone work on this to get it finally resolved, or advise what to tell users.

Here's the latest report from a user: "I can get onto the site. Its just that when I tick to stay logged in it doesn't do it, and the next time I visit I have to log in again. Then when I do log in if I have a PM waiting for me, when I select the tab to read it, It makes me log in again before I can eventually get to read any message. Its more a pain in the butt than a major problem but it would be nice to get it sorted if possible."

Well I attempted to register at your site to test/see for myself.
Unfortunately, I have not received my validation email after waiting 15 minutes.

Check that this item does have a check mark. If the box is blank, put a check in it.

Control Panel > Primary Settings > Disable HTTP Referer Check?

Unselecting this item may cause login and posting issues for your members. We recommend keeping this box checked unless you have a special need for this feature.


Also while you're at that same page, check your "Custom Cookie Prefix". If you personally are having the problem, remove anything from that box and try it again. Then if the problem goes away, you've found the cause. If the problem still persists, put back the value that you just removed from that box. Confirm that no spaces are being used.


And lastly, review the item at the very bottom of that page:
Cookie Expiration Time In Seconds
86400 = 24hrs
604800 = 7 days
2592000 = 30 days (Recommended)

Thanks. I'll try those suggestions.

Suddenly I had lots of getting logout issues, I have now followed id242 reply above and it seems to work, thanks for the info.

I just implemented id242's suggestions as well. I'll let the forum know if the problems subside.

Just fyi.
It has been suggested for several years to disable the referrer check.
Cookie expiration time is another issue.

I know it's been awhile since this topic was active but my users are having this issue. The issue of being constantly logged out, not matter what the browser, while using the boards (www.lcficmbs.com). I have tried *everything* suggested in this thread yet the problem still persist.

HTTP Referer Check is disabled
Cookie Path is set to default.

I tried Custom Cookie Prefix but when I set one suddenly I had users who complained that they couldn't log in at all - they are claiming that they did clear their cookies.

This is what I am running:

UBB 7.5.8
Apache 2.2.31
PHP 5.4.43
MySQL 5.5.42

I've actually tried using PHP 5.6 (my host is currently running it as a beta) and still no dice.

I've email UBB support with no response yet. (I can't even get to the 7.5.9 software to try upgrading, which I addressed in my email.)

I've had a very small amount of users complaining about this since we upgraded in 2014 but suddenly it's become a big issue in the last few days. Our host was rebooted 2 days ago due to a SMTP issue but I highly doubt that could cause the login issue to get worse. The server has been rebooted several times over the years.

Any suggestions would be appreciated as it's becoming a very sore subject between me and my users. No matter what I try it does not work.

Is the "remember me" box ticked? If so, untick it and see if they can login; there is a bug with more recent Microsoft browsers (IE and Edge) which see our "0" expiration time as an end date versus infinity like other browsers which is an issue that'll be addressed in v7.6.0 when it comes out in the coming months.

The "remember me" unticked seems to take care of the issue.

Thank you for the quick response. Hopefully I'll hear back soon from the support email about the upgrades.

Annette

If they don't respond timely, there are several of us who offer services.

Do you mean the "keep me logged in" box? I've tried logging in with that checked and unchecked in IE and it still defaults to not being logged in.

Or do you mean a separate "remember me" created by the browser? I'm not getting one of those. I can go see if I've turned that on or off.

Yes, the checkbox on the login page; IE can have several "special" issues. I saw your other post, are you using IE or Edge?

I'm semi curious why your Chrome install broke down on you, mainly if it's an issue with Chrome itself, or if it's a problem with your computer; Isaac suggested to "refresh" your settings on Chrome to see if an old setting could be causing problems. Is there any possibility of having you test it on Firefox as well?

I have a user who reported this problem (using IE). I suggested that he try a different browser, but instead he got a friend to "clean up" his PC. (No idea what that means.) Afterward, the problem didn't reoccur, so that may indicate that the problem isn't specifically IE but a combination of IE and the dreck that Winbloze accumulates.

I confess, I haven't ever seen this problem even on my Windows box, but I don't use iE there, I use Chrome.

I am running 7.6.0 and still see the problem.

This topic is continued over here:
https://www.ubbcentral.com/forums/ubbthreads.php/topics/257339/login-issue-windows-10-using-edge

Thank you for pointing out that there are duplicate posts. Please continue this discussion at that link.