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Support ticket turnaround time? #255853 09/11/2014 7:22 PM
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MegaWhizz Offline OP
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Not sure if this is the right place to post this - I opened a support ticket at my UBBCentral Members Are on 8/16/14, and it's still awaiting response.

What is the typical response time for support tickets?

Re: Support ticket turnaround time? [Re: MegaWhizz] #255854 09/11/2014 7:33 PM
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Gizmo Offline
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This is a user to user forum and the ownership isn't very active around here; but I'd say that having to wait longer than a day is unacceptable; I'd make another post to the ticket or try to pm "UBBSystems" here on the forums to see if you can illicit a response.

We do offer user to user support on these forums, and some of us provide 3rd party support as well.


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Re: Support ticket turnaround time? [Re: MegaWhizz] #255855 09/11/2014 8:11 PM
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MegaWhizz Offline OP
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Thanks, will post here if there is any response to the PM or ticket update.

Re: Support ticket turnaround time? [Re: MegaWhizz] #255856 09/12/2014 4:14 PM
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Ruben Offline
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Well waiting 27 days is a bit harsh.
Possibly they overlooked your service request.
But anyway what is the issue?


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Re: Support ticket turnaround time? [Re: Ruben] #255857 09/12/2014 11:22 PM
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MegaWhizz Offline OP
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Got a response shortly after following Gizmo's advice. Hopefully they will be able to assist

Here's the issue:

When I try to log in to the board, the board does seem to remember the login (there is no error message, board simply returns to screen showing nobody logged in). This happens whether "remember me" is checked or not.

Problem does not occur using Chrome

Board v7.5.8. IE 9.0.8112.16421

Re: Support ticket turnaround time? [Re: MegaWhizz] #255858 09/13/2014 12:41 AM
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Gizmo Offline
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What URL are you accessing the board from? What is your "Full URL to Main Directory" setting (CP -> Master Settings -> DB, Paths & URLs -> Paths & URLs Tab)?

If you're accessing the site from the non-www format of your domain and the above setting is set to the www domain it's possible that you're being logged in on the non-www but being thrown to the www which is not logged in; a fix would be to add an apache .htaccess rule to force one domain or the other (can be provided if needed).


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Re: Support ticket turnaround time? [Re: Gizmo] #255914 10/10/2014 6:05 PM
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isaac Offline
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How to force users to use the WWW or Non-WWW version of your domain

To avoid duplicate content in search engines you can force users to use either the www or the non-www version of your website domain.

This avoids search engines such as Google indexing two versions of your domain, something which is quite common because people link to both www and on-www versions of a domain (known as the www/non-www canonical issue).

It really doesn’t matter if you use www.yoursite.com or yoursite.com. I personally use www on most sites I own however many people prefer to drop it, it’s really up to you.


Force users to use http://www.yoursite.com
To force users to use the www version of your domain all you have to do is add the following code to your .htaccess file (just replace yoursite.com with your domain name).

Code
# Redirect non-www urls to www
RewriteEngine on
RewriteCond %{HTTP_HOST} !^www\.yoursite\.com
RewriteRule (.*) http://www.yoursite.com/$1 [R=301,L]


Alternatively you can use :
Code
# Redirect non-www urls to www
RewriteEngine on
RewriteCond %{HTTP_HOST} ^example\.com [NC]
RewriteRule (.*) http://www.example.com/$1 [R=301,L]



Force users to use http://yoursite.com
To force users to use the non www version of your domain all you have to do is add the following code to your .htaccess file (just replace yoursite.com with your domain name).

Code
# Redirect www urls to non-www
RewriteEngine on
RewriteCond %{HTTP_HOST} ^www\.yoursite\.com [NC]
RewriteRule (.*) http://yoursite.com/$1 [R=301,L]


Alternatively you can use :
Code
# Redirect www urls to non-www
RewriteEngine on
RewriteCond %{HTTP_HOST} !^example\.com
RewriteRule (.*) http://example.com/$1 [R=301,L]


source @ http://www.htaccessbasics.com/force-www-nonwww-domain/


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Re: Support ticket turnaround time? [Re: MegaWhizz] #255915 10/10/2014 6:09 PM
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Gizmo Offline
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I prefer this for forcing WWW:
Code
# Redirect non-www URLs to WWW
RewriteCond %{HTTP_HOST} !^www\.
RewriteRule ^ http://www.%{HTTP_HOST}%{REQUEST_URI} [L,R=301]


No TLD or domain notation required.


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Re: Support ticket turnaround time? [Re: MegaWhizz] #255916 10/10/2014 6:09 PM
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isaac Offline
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Also, dont forget to add within your Admin section:
Control Panel > Primary Settings > Advanced Options

Domains for HTTP Referrer Check:
If there are multiple possible domain names for this site, separate with a pipe.

http://yoursite.com|http://www.yoursite.com



Current developer of UBB.threads PHP Forum Software // 7.7.3 released!
isaac @ id242.com // my forum @ CelicaHobby.com
Re: Support ticket turnaround time? [Re: MegaWhizz] #255917 10/10/2014 6:10 PM
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Gizmo Offline
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Rick was planning to completely remove the referrer check from 7.6; I wonder if that's still on the docket wink.


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Re: Support ticket turnaround time? [Re: MegaWhizz] #255919 10/13/2014 3:22 AM
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Yarp™ Offline
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You can just go to Primary Settings > Advanced Options > Allow Multi-URL access. Turn that off, that way UBB wil force all URL's to your main domain/path. No need for .htaccess.


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Re: Support ticket turnaround time? [Re: MegaWhizz] #255920 10/13/2014 3:34 AM
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isaac Offline
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That only handles UBBT, but if you want your entire website to function the same way -- as "www.yoursite.com" or just "yoursite.com" -- .htaccess is the correct tool.


Current developer of UBB.threads PHP Forum Software // 7.7.3 released!
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Re: Support ticket turnaround time? [Re: MegaWhizz] #257901 12/29/2015 3:50 PM
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ate Offline
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I have used the 3rd party for some support and found it very useful in solving issues


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