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Fatal Error #260318 07/28/2017 5:31 PM
Joined: Jun 2006
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Outdoorking Offline OP
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Hi All,

I am not able to login after update to 7.6 version at all or any members of the forum and I am getting this message when try to login:

FATAL ERROR: Unable to find the uk-english or english language directories. Please notify the administrator.

Any help would be appreciated.

Last edited by Outdoorking; 07/28/2017 5:39 PM.
Re: Fatal Error [Re: Outdoorking] #260319 07/28/2017 5:34 PM
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isaac Online Splat
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check if the languages/english and your custom languages/uk-english directories exist. if not, restore them from your backup.


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Re: Fatal Error [Re: isaac] #260320 07/28/2017 5:40 PM
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Outdoorking Offline OP
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Are you saying from the old version 7.5 that I have on the server?

Re: Fatal Error [Re: Outdoorking] #260321 07/28/2017 5:51 PM
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isaac Online Splat
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thats not what i said at all.

you should have a recent backup, just incase something goes wrong. probably a backup from earlier this week or from the begining off the month or from after you installed the most recent update and everything was running perfectly. use the previously mentioned languages from the directories from that backup.

though, thats assuming that you already checked your current install and the directories were missing.

if the directories are there, and you really only just use "english," not "uk-english," you may have accidentally enabled that language (existing directory) in your control panel without checking if their were correct files actually within that dir.

"uk-english" is not one if the officially included stock language files. you might just be getting the error because youve installed a third party language pack for a much older version of UBB.threads... one that is not compatible with your current version.


Current developer of UBB.threads PHP Forum Software // 7.7.3 released!
isaac @ id242.com // my forum @ CelicaHobby.com
Re: Fatal Error [Re: Outdoorking] #260322 07/28/2017 6:09 PM
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Gizmo Offline
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Originally Posted by Outdoorking
FATAL ERROR: Unable to find the uk-english or english language directories. Please notify the administrator.

The error message is quite clear, UBB.threads cannot find the "english" or "uk-english" language directories, which would be /forum/languages for your site.

Have you (or has your host, without telling you, which actually happens more than you'd think) changed servers recently? Or moved your forum to a different folder? Are the paths in your /forum/includes/config.inc.php file all correct?

I'm looking at your forums now though, and they seem to be working fine:
https://www.outdoorking.com/forum/ubbthreads.php?ubb=cfrm


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Re: Fatal Error [Re: Outdoorking] #260323 07/28/2017 8:17 PM
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Gizmo Offline
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Just an FYI, since you're using a non-standard language directory (UK English), there are a significant amount of changes between the v7.5 series and the v7.6 series; v7.5 language packs just simply will not work under v7.6 and new ones will need to be created.


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Re: Fatal Error [Re: Gizmo] #260324 07/28/2017 8:51 PM
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Outdoorking Offline OP
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Would this be the type of path that you are talking about

e:/inetpub/esvc000555/forum

Re: Fatal Error [Re: Outdoorking] #260325 07/28/2017 9:03 PM
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Gizmo Offline
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If you're on a windows server and that's the path displayed for your document root, then yes.

Be sure to make a backup of any files before modifying their contents.


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Re: Fatal Error [Re: Gizmo] #260326 07/28/2017 9:16 PM
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Outdoorking Offline OP
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I am going off the last file before the update.


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