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Fatal Error #260318
07/28/17 05:31 PM
07/28/17 05:31 PM
Joined: Jun 2006
Posts: 315
Sydney, Australia
Outdoorking Offline OP

enthusiast
Outdoorking  Offline OP

enthusiast
Joined: Jun 2006
Posts: 315
Sydney, Australia
Hi All,

I am not able to login after update to 7.6 version at all or any members of the forum and I am getting this message when try to login:

FATAL ERROR: Unable to find the uk-english or english language directories. Please notify the administrator.

Any help would be appreciated.

Last edited by Outdoorking; 07/28/17 05:39 PM.

Regards,

Bruce
www.outdoorking.com
Express Hosting
Express Hosting "We are the official hosting company of UBB.threads. Ask us about our free migration services to migrate your UBB.threads installation."
Re: Fatal Error [Re: Outdoorking] #260319
07/28/17 05:34 PM
07/28/17 05:34 PM
Joined: Apr 2004
Posts: 1,004
California
isaac Offline
UBB.threads Developer
isaac  Offline
UBB.threads Developer
Joined: Apr 2004
Posts: 1,004
California
check if the languages/english and your custom languages/uk-english directories exist. if not, restore them from your backup.

Re: Fatal Error [Re: isaac] #260320
07/28/17 05:40 PM
07/28/17 05:40 PM
Joined: Jun 2006
Posts: 315
Sydney, Australia
Outdoorking Offline OP

enthusiast
Outdoorking  Offline OP

enthusiast
Joined: Jun 2006
Posts: 315
Sydney, Australia
Are you saying from the old version 7.5 that I have on the server?


Regards,

Bruce
www.outdoorking.com
Re: Fatal Error [Re: Outdoorking] #260321
07/28/17 05:51 PM
07/28/17 05:51 PM
Joined: Apr 2004
Posts: 1,004
California
isaac Offline
UBB.threads Developer
isaac  Offline
UBB.threads Developer
Joined: Apr 2004
Posts: 1,004
California
thats not what i said at all.

you should have a recent backup, just incase something goes wrong. probably a backup from earlier this week or from the begining off the month or from after you installed the most recent update and everything was running perfectly. use the previously mentioned languages from the directories from that backup.

though, thats assuming that you already checked your current install and the directories were missing.

if the directories are there, and you really only just use "english," not "uk-english," you may have accidentally enabled that language (existing directory) in your control panel without checking if their were correct files actually within that dir.

"uk-english" is not one if the officially included stock language files. you might just be getting the error because youve installed a third party language pack for a much older version of UBB.threads... one that is not compatible with your current version.

Re: Fatal Error [Re: Outdoorking] #260322
07/28/17 06:09 PM
07/28/17 06:09 PM
Joined: Jun 2006
Posts: 16,785
Portland, OR; USA
Gizmo Offline
UBB.threads Developer
Gizmo  Offline
UBB.threads Developer
Joined: Jun 2006
Posts: 16,785
Portland, OR; USA
Originally Posted by Outdoorking
FATAL ERROR: Unable to find the uk-english or english language directories. Please notify the administrator.

The error message is quite clear, UBB.threads cannot find the "english" or "uk-english" language directories, which would be /forum/languages for your site.

Have you (or has your host, without telling you, which actually happens more than you'd think) changed servers recently? Or moved your forum to a different folder? Are the paths in your /forum/includes/config.inc.php file all correct?

I'm looking at your forums now though, and they seem to be working fine:
https://www.outdoorking.com/forum/ubbthreads.php?ubb=cfrm


I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
Forums: A Gardeners Forum Scouters World
UBB.threads: UBBWiki, UBB Styles, UBB.Sitemaps
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Re: Fatal Error [Re: Outdoorking] #260323
07/28/17 08:17 PM
07/28/17 08:17 PM
Joined: Jun 2006
Posts: 16,785
Portland, OR; USA
Gizmo Offline
UBB.threads Developer
Gizmo  Offline
UBB.threads Developer
Joined: Jun 2006
Posts: 16,785
Portland, OR; USA
Just an FYI, since you're using a non-standard language directory (UK English), there are a significant amount of changes between the v7.5 series and the v7.6 series; v7.5 language packs just simply will not work under v7.6 and new ones will need to be created.


I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
Forums: A Gardeners Forum Scouters World
UBB.threads: UBBWiki, UBB Styles, UBB.Sitemaps
Longtime Supporter & Resident Post-A-Holic
VNC Web Services: Code Modifications, Upgrades, Styling, Coding Services, Disaster Recovery, and more!
Re: Fatal Error [Re: Gizmo] #260324
07/28/17 08:51 PM
07/28/17 08:51 PM
Joined: Jun 2006
Posts: 315
Sydney, Australia
Outdoorking Offline OP

enthusiast
Outdoorking  Offline OP

enthusiast
Joined: Jun 2006
Posts: 315
Sydney, Australia
Would this be the type of path that you are talking about

e:/inetpub/esvc000555/forum


Regards,

Bruce
www.outdoorking.com
Re: Fatal Error [Re: Outdoorking] #260325
07/28/17 09:03 PM
07/28/17 09:03 PM
Joined: Jun 2006
Posts: 16,785
Portland, OR; USA
Gizmo Offline
UBB.threads Developer
Gizmo  Offline
UBB.threads Developer
Joined: Jun 2006
Posts: 16,785
Portland, OR; USA
If you're on a windows server and that's the path displayed for your document root, then yes.

Be sure to make a backup of any files before modifying their contents.


I am a Web Development Contractor, I do not work for UBBCentral. I have provided free User to User Support since the beginning of these support forums.
Forums: A Gardeners Forum Scouters World
UBB.threads: UBBWiki, UBB Styles, UBB.Sitemaps
Longtime Supporter & Resident Post-A-Holic
VNC Web Services: Code Modifications, Upgrades, Styling, Coding Services, Disaster Recovery, and more!
Re: Fatal Error [Re: Gizmo] #260326
07/28/17 09:16 PM
07/28/17 09:16 PM
Joined: Jun 2006
Posts: 315
Sydney, Australia
Outdoorking Offline OP

enthusiast
Outdoorking  Offline OP

enthusiast
Joined: Jun 2006
Posts: 315
Sydney, Australia
I am going off the last file before the update.


Regards,

Bruce
www.outdoorking.com

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