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Registration not working #261625 09/02/2018 8:10 PM
Joined: Jan 2011
Posts: 19
Lisanne Offline OP
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Can I get some feedback on resolving an odd issue with new registrations? I have noticed no new registrations recently which is very, very odd. I tried registering myself under another email address and found that nothing happened after I filled in the information and clicked "create account." I received no notice when I clicked save and I received no email. When I tried to log in under the name and password I just registered it said "Login Name/Password not found."

My control panel is set to "enable email verfication" and "Require A Unique Email Per Account" but nothing more. I can't figure out what is wrong. Any suggestions?

Re: Registration not working [Re: Lisanne] #261626 09/02/2018 8:17 PM
Joined: Jun 2006
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Gizmo Online Tapedshut
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I was able to successfully register, and verify, a new account on your forums.

The only reason a registration would appear to go through, but be denied, would be if a user was found in the Stop Forum Spam database and you had the "Spam Protection Level" setting set to "Auto with Silent Fail". Though, this shouldn't be the case if you're able to login on versions 7.6+ (when SFS was added to the login system).


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Re: Registration not working [Re: Gizmo] #261627 09/02/2018 8:36 PM
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Lisanne Offline OP
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Thanks for going to that trouble! I wonder why I can't register under this email address? I checked and Auto with silent fail is not selected.

Were you able to log in?

Re: Registration not working [Re: Gizmo] #261628 09/02/2018 8:41 PM
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Lisanne Offline OP
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I see you did log in!

Re: Registration not working [Re: Lisanne] #261629 09/02/2018 8:45 PM
Joined: Jun 2006
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Gizmo Online Tapedshut
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Yes, I was able to register with my Gmail account, validate the registration, and login without any issues.

I don't think that a privacy plug-in, or tracking protection settings in browser, would break stop forum spam as it's done via a connection from your server to their server.

I'm wondering if there was some hiccup between your server and stop forum spam when you were testing, when you access the settings page in the control panel what does the service say when you click test connection?


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Re: Registration not working [Re: Gizmo] #261630 09/02/2018 8:55 PM
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Lisanne Offline OP
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Thanks for being a guinea pig for me! I got it to work when I used another email address.


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