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#265628 06/13/2023 10:59 PM
Joined: Oct 2007
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We have a really odd problem on our forum that has me scratching my head. There is an option in any post or thread to "flag" or "report" the post. That triggers an email that goes to the moderator(s) of that particular forum. We have a very active group of moderators (27 in total), and they are constantly flagging posts for discussion with other moderators in our Moderator Forum.

Three of the 27 moderators never get the email notifications. But here's what's really odd. In each of those moderators profiles the option to allow email notifications does not appear. All three are members of the Moderator Group, and all three have Moderator Permissions.

I'm attaching screenshots of both a working profile and a non-working profile. For the life of me, I can't find anything different in their permissions or setup that could cause this. I'm sure I'm missing something simple. As I'm sure you will notice, the non-working profile is missing this option: "Email me when a user uses the "Report Post" option. These are usually sent only to Moderators "

What could possibly cause this?

(Current system specs are in my sig.)
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5VVNA1XXidl9W7p0.png pPTWkkZ530UbtYyu.png

Last edited by Baldeagle; 06/13/2023 11:21 PM.

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They may be in the moderators group but they need to be assigned a forum to moderate to get the option in their preferences.

Take a look at
Control Panel > Permissions > Moderators

See if they show up


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Ruben #265630 06/14/2023 4:08 PM
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Originally Posted by Ruben
They may be in the moderators group but they need to be assigned a forum to moderate to get the option in their preferences.

Take a look at
Control Panel > Permissions > Moderators

See if they show up
All our Moderators are moderators of the Moderator Forum, but each of the three moderates at least one other forum as well. I'm going to try removing them completely and adding them back in.


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My apologies. I was misled. The only moderators that HAVE the option are Global Moderators. I was told all but three had it, but when I checked, that was incorrect.


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I found that your current findings are correct
The current version has in editdisplay.tpl
Code
{if $user_status == "Administrator" || $user_status == "GlobalModerator"}
I believe on line 308
So a regular moderator will never see the option to elect.
I see this as a bug since all the notation in the language files refer to moderators not just admins and global moderators.
It appears that all is needed is to add
Code
|| $user_status == "Moderator"
To the line


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Ruben #265633 06/15/2023 1:21 PM
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I would agree with you.

Without looking at the code, it appears that Moderators have the option checked YES by default. It makes sense in a way. If you moderate a forum, you should be notified of a reported post. The reason administrators and global moderators have the option to reject the emails is that they are responsible for many forums, so they would be getting a lot of emails. If you have a good moderation system setup, you might opt out and leave it to the individual moderators to deal with reported posts.

And now I've reasoned my way into disagreeing with you. grin

Perhaps moderators shouldn't have the option to not receive the notifications, because their job is to moderate. Perhaps the right "fix" is to change this wording "Moderator and Administrator Email Notifications" to "Global Moderator and Administrator Email Notifications" in the language file.

And now that I've gone down this path, I'm wondering why Moderators have the option to opt out of notifications to approve posts in their forums (although the logic behind that is seems to be that Globals and Admins can also approve the posts.) Of course, that's likely why the title of the above is Moderators and Administrators.


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There you go.
That is the crux of the issue.
How to make the software flexible enough to appeal to most of your target market and not make it to cumbersome to use..

Of course this probably should be at ubbdev but it would be a simple database dive to just add a value to the user_data table to allow them to get reported posts.

It was the ubbt_USER_PROFILE table

Last edited by Ruben; 06/15/2023 1:54 PM. Reason: Added Comment

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