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Gizmo
Total Likes: 2
Original Post (Thread Starter)
#263773 04/22/2020 5:42 AM
by Morgan
Morgan
I have a suggestion let see if you agree.

When members of our forum sends a PM to another member
The receiver (if correct box is checked/ticked) will get notified with an email.

Quote
Hello XXXXX,

WWWWW has just sent you a private message at Britbike forum.

You can reply to this message by visiting:
http://www.BBBBB.com/BBBBB/BBBB/BBB/BBBBB/message/BBBB/gonew/1

The private message contents are shown below:
Re: Topic [by WWWWW]
Bla.. bla.. bla..!
Bla.. bla.. bla..!
Bla.. bla.. bla..!
Bla.. bla.. bla..!
Bla.. bla.. bla..!

Often I find that the PM receiver just answer the email notification cause it contains the full message. They just don't understand that they should login and answer the pm.
The answer goes to the email address that the admin (me) is using so I end up with these replies and feel I must sent another notification and explain what has happened.
such as this

Quote
Hi,

You sent this email to wrong receiver which is forum@britbike.com.
You answered an email notification that you have received a PM (private message) on BritBike forum that was sent out as a reminder. You need to login and open up the PM and then answer the PM so that the right sender can receive your reply.

Ride safe

Morgan Johansson
BritBike Forum admin


My suggestion is that the email notification contains ONLY info that the receiver have received a PM and should login and read the PM.


Doing that the sender can see that the receiver has opened/read the PM. As it is now the receiver can just read the email and the sender have no clue that the receiver has read it.

Does it make any sence. I hope so and in the future I would not be able to read the replies that are not obviasly for me to read.

thanks for your attention.
Liked Replies
by Ruben
Ruben
In addition to option #2 I would add a auto respond that states that the email is not monitored nor replied to.
Also edit the contact us email to be something you do read.
1 member likes this
by isaac
isaac
In addition to the notice that is already displayed within the footer of all outgoing emails ("This email was auto-generated. Please do not reply."), This simple and straight forward solution will add another notice to the top, just above the salutation.


Control Panel > Languages > Search / Edit Language Strings
>> Choose Specific Language File: mailer.php
For the "EMAIL_SALUTE" field, REPLACE WITH
Code
<center>**PLEASE DO NOT REPLY TO THIS EMAIL. IT IS NOT MONITORED**</center><br><br>Hello %%USERNAME%%,

or

Control Panel > Languages > Search / Edit Language Strings
>> Search String: "Hello %%USERNAME%%,"
REPLACE WITH
Code
<center>**PLEASE DO NOT REPLY TO THIS EMAIL. IT IS NOT MONITORED**</center><br><br>Hello %%USERNAME%%,

or

MANUALLY EDIT templates/english/mailer.php
FIND
Code
$ubbt_lang['EMAIL_SALUTE'] = "Hello %%USERNAME%%,";

REPLACE WITH
Code
$ubbt_lang['EMAIL_SALUTE'] = "<center>**PLEASE DO NOT REPLY TO THIS EMAIL. IT IS NOT MONITORED**</center><br><br>Hello %%USERNAME%%,";


The result will be:
[Linked Image]
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