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Gizmo, isaac
Total Likes: 3
Original Post (Thread Starter)
#263972 07/03/2020 6:34 PM
by Ruben
Ruben
I have never tried the trial portion.
And am curious on how it works as far as a user goes.
I enabled it and started to subscribe.
But did not complete the transaction.
What I see is the initial charge is the trial price.
But what happens after?
When the trial expires does it revert to the recurring price for billing or does the member need to go back and subscribe again.?
Can a member just sign up for a trial again after the initial trial expires?

I have had issues with paypal before on subscriptions.
Not with UBB but with paypal.
And wanted to know how it is supposed to work before I do a complete test.
Liked Replies
by isaac
isaac
Originally Posted by Ruben
if I disable donations and loose the current members of the group.

Current subscriptions within an inactive group will continue until their subscription runs out, or until they are manually removed from the Permission Group.

In other words, if you disable a subscription, it will only prevent users from creating new subscriptions to it. All members in that group will remain in that group until their agreed subscription date expires, no matter if that subscription is active or not. Disabling a subscription group will just disable new subscribers from joining it.

TIP: If you have a large group of users in a subscription group that will expire at different dates, and you no longer want that subscription group to have any expiration:
1. Create a new group (SUB NEW) with all of the old group's permissions.
2. Perform a custom search for all of the users in the old group (SUB OLD). Copy/Move them to the new group (SUB NEW).
3. Disable that old subscription (SUB OLD)

RECOMMENDED: Rename your old subscription group (SUB OLD) so your transaction history now reflects that the payments you received at one time, belonged to the subscription that you no longer provide. Also email everyone that was in the old subscription group (SUB OLD) that because of their past payments, they have now been "grandfathered" in to the new subscription (SUB NEW), which is exactly the same as old subscription name (SUB OLD) which will go away on its /natural expiration date/.

Basically, "You've been updated to a permanent status which includes all of the features of old group. Previous subscription with this name will be displayed on your transaction history in name-only. They will not affect your access or the service we deliver to you."
1 member likes this
by isaac
isaac
In a numbered sequence, attached screenshots are of:
  • the process of setting up a trial subscription group.
  • followed by the user subscribing by check.
  • the admin validating the check payment.
  • the email the user received of the subscription group activation.
  • the admin cancelling the subscription group, but not cancelling the users subscription.
  • the users screen that still shows they are in that group and it will expire


These screenshots may be helpful if you need to refer to any of them for the benefit of this thread.
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1 member likes this
by Ruben
Ruben
Thank you isaac
It works fine.
As usual you respond with more data than I needed but it actually inhibits followup questions for more detail , so I appreciate it.
1 member likes this
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