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- About Us
- Customer Support
- Returns About Us
OurModel is simple. With the support of the world's leading OEMs, CMs andResellers, Server Part Deals is able to offer the Enterprise value that issimply unseen in the marketplace. We have perfected our processes to betterserve our clients by conducting hundreds of surveys to find out what reallyhelps our clients and how we can make that possible for every transaction. Weoffer the best in class service when it comes to the basics like:
· Same Day Shipping
· Professional Packaging
· Warranty Claims without hassle
· Free Shipping
· Large Quantity Discounts and Flexibility
· Testing & Longer Warranties
· OEM/Compatible Solutions at a fraction of Branded pricing
Ourprocess and model is proven successful with over 300,000 orders processed and1000s of return customers. We invite you to experience the difference withServer Part Deals. Let's make a deal.
- Payment Payment
Thefollowing payment methods, which are offered at checkout, are allowed:
· Creditcard or debit card
- Shipping Shipping
Most items have FREE Ground Shipping within the Continental U.S.- All orders ship from our Longwood, Florida Warehouse location. Please checkthe item listing details for shipping options.
· We offer other shipping options such as Overnight, Second Day and Expedited (3 Days).
· We ship worldwide using 's International Shipping Program. The shipping charges will be calculated at checkout.
· Tax will be assessed for applicable shipments as required by law. Tax will be calculated at checkout.
· Upon confirmation of payment, your item will be processed and shipped out the same day if the payment was cleared before 3pm EST. If not, it will be shipped the next business day.
· Tracking number will be emailed to you once the item has been processed and shipped.
· Please contact us if you have not received your tracking number or confirmation of delivery after 2 business days.
· Any shipping carrier locations including UPS and FedEx stores.
· Freight Forwarders
· P.O Boxes
Are import duties and taxes included in my shipping costs?
· We use 's International Shipping Program for International Orders.
· The buyer is responsible for settling all charges or fees in order for customs to release the shipment and have it delivered to them.
Can I change my shipping address?
· If you want to change your shipping address after you've placed an order, you must cancel the order and place a new order with the correct shipping address.
· If purchased via PayPal, ServerPartDeals will only ship to the PayPal verified address
What shipping carriers does ServerPartDeals use for international orders?
· We use 's International Shipping Program for international orders. Orders are shipped to 's processing facility and shipped to you by style="background: white;">Late Delivery
· If your order tracking number has a delivery date not as expected, please contact ServerPartDeals for assistance.
Lost or Damaged on Delivery
All shipping labels generated by ServerPartDeals.
· If your item was lost in transit by the shipping carrier, please immediately contact us to file a claim with the carrier.
· If your package shows signs of physical damage or your item arrived physically damaged, you must contact us within 3 days of receipt to file style="background: white;">For shipping labels generated by a third party, file a claim directly with the carrier.
- Customer Support Customer Support
Ifyou need assistance, please contact us with the 'Contact Seller' link at the top of this listing. We look forward to providing you excellent service.
Iffor any reason you feel that we do not deserve a positive response, pleasecontact us and allow us to improve your buying experience with us. Thank you!
- Returns Returns
For clarification on any of our return policies, please contact us directly before purchase.How do I return a product?
· Please contact ServerPartDeals through our storeto initiate a return. Please have the following information available.
- OrderNumber for the item being returned
- Serialnumber for the item being returned
- Detailsof reason for return
- Preferenceof replacement or refund
- Products exported outside the US require proof of malfunction for defective returns
Will I get a full refund?
· Unopened items can be returned within 30 days ofpurchase for a full refund as part of our satisfaction guarantee.
· Opened, used, tampered with, modified, or products damageddue to customer misuse/neglect that are returned will have a restocking fee of up to 50% of the item value. Typical restocking fees are 15%.
· After 30 days, returns may be denied at our discretion.Any accepted returns (non-defective) after 30 days will have a restocking fee.
· Certain items, special orders, and large capacity SSD?sare subject to approval before full refunds will be granted.
It's past 30 Days from purchase. Can I still get a refund?
· For an RMA past 30 days, the item can only be returnedfor the following reasons under warranty.
· Items returned for DOA or Failure after 30 days willbe tested upon receipt of the RMA. Any items that pass testing will be chargeda restocking fee of up to 50%.
- ServerPartDealswill make every possible effort to return the drive and reduce the restockingfee if possible.
- ServerPartDealswill have full discretion on restocking fees.
- Foritems returned after 30 days and found upon testing to not be defective, thecustomer will provide for return shipping costs.
How do I receive a replacement?
Replacement under ServerPartDeals warranty:
· Contact ServerPartDeals with your replacement requestand reason for the request through your account.
- Ifthe item is no longer in stock and cannot be replaced within warranty, yourorder may be refunded.
- ServerPartDealshas the right to provide replacements or refunds and will make every effort toreplace defective items.
- Ifa similar replacement is available, and you prefer a replacement instead ofrefund, we will confirm the Model Number with you before shipping.
· After receiving an RMA number, you can return the itemto be replaced.
Under a manufacturer warranty
· Contact the manufacturer directly for warranty claims.If the manufacturer is unable to fulfil your warranty claim - contact usdirectly for support.
· Seagate claims can be made on the Seagate Website
· Western Digital claims can be made on the WesternDigital Website, or on the HGST Website if not available from Western Digital
· HGST claims can be made on the HGST Website, or on theWestern Digital Website if not available from HGST
Who pays for return shipping?
· ServerPartDeals will provide return shipping foritems, within 30 days of purchase, being replaced within the contiguous UnitedStates if the item is received Dead on Arrival or Failed.
· Thesereplacement reasons will be verified upon receipt of return.
· International replacement shipping charges are paid bythe customer.
How do I make a warranty claim?
· Your ServerPartDeals warranty can be claimed bycontacting the RMA department. Please have the following information.
- Reasonfor Failure/Defect
· Manufacturer warranties should be claimed directlywith the manufacturer unless within 30 days of the purchase. We do offersupport to help you through the process of the manufacture warranty claim.
· International orders and products exported outside the USA require proof of malfunction for defective returns
Do I receive a refund or replacement if I have a warranty claim?
ServerPartDeals will make every effort to replace items of warrantyclaims. If the item is not available for replacement and has a valid warranty,ServerPartDeals will issue a refund. Powered by FrooitionFrooition Frooition | No-js Template | design, store design, shop design, template design, listing design (ver:froo_no_js)This listing is currently undergoing maintenance, we apologise for any inconvenience caused.