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Shipping Policy
We ship worldwide and aim to dispatch all orders within 1–2 business days.
For most items, delivery within Australia is FREE, and we use a range of reliable, well-known couriers to ensure fast and secure delivery.
Domestic Shipping (Australia)
Free shipping Australia-wide
Orders ship within 1–2 business days
We use major courier partners such as Australia Post, StarTrack, Toll, Aramex, DHL, and others depending on the item and destination
Tracking details will be provided once your order has been dispatched
Please note:For security purposes, deliveries may require a signature on delivery. If you prefer the parcel to be left without a signature (Authority to Leave), please contact us after placing the order.
International Shipping
We ship to most countries worldwide
Shipping fees will be calculated at checkout
Delivery times vary depending on destination and customs requirements
Buyers are responsible for any import duties, taxes, or customs charges
Handling Time
Standard orders are dispatched within 1–2 business days
Special order items or products that require additional handling may take longer; if so, we will notify you of any delay
Address Accuracy
Please ensure your delivery address is correct during checkout. We are unable to make changes after payment is completed.
Thank you for shopping with us!
Return Policy
Please choose carefully before purchasing. We do not accept returns for change of mind, incorrect selection, or buyer error. This includes:
We strongly recommend confirming compatibility and product specifications prior to placing your order.
Faulty or Incorrect Items (ACL Compliance)
We fully comply with Australian Consumer Law.
If your item arrives:
we will provide an appropriate resolution, which may include repair, replacement, or refund.
Return Process
To request a return for a faulty or incorrect item, please contact us via messaging and provide:
This helps us assess the issue quickly and avoid delays.
Important Notes
Items may need to be returned for inspection before a refund or replacement is issued
Returned items must match the original product supplied (including serial numbers where applicable)
Refunds will not be issued prior to receiving and verifying the returned item, unless required under Australian Consumer Law
We’re here to help and will work with you to resolve any genuine issues as quickly as possible.
“For high-value items, serial numbers may be recorded prior to dispatch.”
We requireimmediate paymentfor all purchases.
This helps ensure your order is processed and dispatched as quickly as possible.
All payments are handled securely through Payments.
ABOUT OUR COMPANY
Established in 2002, MAD Electronics has been a leading provider of a wide range of electronics products, including Mp3 and Mp4 players, Electronic Kits, Enclosures, Plugs & Sockets, Semiconductors, Wire & Cable, Batteries & Chargers, Power Supplies, Alarms, Telephone accessories, Test Equipment, Tools, Speakers, Car Sound, Surveillance, Computer Accessories, TV Antennas, Lighting, and electronic Books. With a special focus on Satellite equipment, Satellite installation, Antenna installations, Free To Air Satellite channels, Digital Television, Computer service & repair, and Surveillance, MAD Electronics has built a strong reputation for expertise and quality in these areas.
In 2012, the company's founders decided to take the next step and established MAD Electronics Australia P/L, with a focus on future business growth and continued commitment to serving their community.
At MAD Electronics Australia, we are dedicated to providing our customers with the best possible shopping experience. With a diverse range of products sourced from over 100 global suppliers, combined with the expert knowledge of our experienced staff, we ensure that our customers receive not only quality goods, but also genuine personal service. Our commitment to excellence and customer satisfaction remains unwavering, as we continue to source the best products to meet the diverse needs of our customers.
Our vision at MAD Electronics Australia is to be the leading provider of quality electronics products and services, delivering unparalleled customer experiences and expert knowledge to our clients locally and globally. Through our continued commitment to sourcing the best products from the world's leading suppliers, combined with the expertise of our experienced staff, we strive to build long-lasting relationships with our customers based on trust, quality, and innovation. Our goal is to continuously expand and grow our business, staying at the forefront of the industry, and providing the best possible solutions to meet the evolving needs of our clients.
© Copyright 2024
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