Return & Refund
Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
Please contact us to request a return authorization. Your name, sale number, and reason for return should be included in the email. All items returned must contain all original packaging materials.
Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.
If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
Our working time:
Beijing time :Monday to Friday 9:00 am to 6:30 pm.
We do not work holidays in China.
if you send email to us,In our working hours will be resumed within 48 hours.
If you we are not satisfied with the product or service ,please contact me and don't give us negative or natural response,We must give you a satisfactory solution.
response & DSRs (Detailed Seller Ratings).We depend on our reputation and customer satisfaction to succeed.Therefore, Your response and DSRs are extremely importantto us as better DSR scores affect our search placement on .
We would like to earn your good response and 5 star DSR rating. Your action will help us offer our milk and bread . If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting yourscores!
Payment
1.Your order should be paid within 3 days to avoid the cancellation of the order.
2.We just use PayPal only, please note.
Delivery details
1、We can only deliver to the address you left on /PayPal!!! To avoid cancelling the order because of wrong information, please check your address and telephone number carefully before the payment done.
2、The product you ordered will be shipped out within 24 hours (excluding holiday periods) after payment confirmation.
3、 International buyers are responsible for customs duties incurred.Please determine these fees prior to purchase as they may be charges by your local authority.
4、If buyers' address belong to remote place,the additional fuel cost must pay by buyers.
5、Shipping method
Economic shipping (ship via China Post,Finland Post,Singapore Post,DHL global mail)
Standard shipping (ship via DHL,Fedex,Finland EMS,China EMS,ARMX)
6、Contact with us if you want to specific a shipping method.
Condition
In 100% working order.
Photo above is only for illustration purposes.
Return and warranty
1.If the item can’t work fine, please check twice to confirm that the item is defective and contact our customer service representative asap,let us know the Detailed Problem ,we will do our best to serve you.
2.If the package damaged during the freight, please refuse to sign for the package and return to us.Then contact us promptly.
3.All NON-Seller Mistake returns for refund,buyer should pay for the return shipping fee. (E.g. you brought wrong size or wrong item).
4.We only accept the original package. Please make sure the item have NO man-made sabotage. If you purchased in improper condition, please NOTE that the shipping and handling fee will not be refunded.
5.Guaranteed to NOT be DOA and 100% working. Warranty covers replacement or repair,contact us for warranty details.
6.Buyer should pay for the return shipping cost if you refuse to sign for the package.(E.g. you don't want to pay for the customs fee, or the express unable to contact with you)
7.We reserve the right to refuse any returns for objective reasons.
8.Refunds given only if item DOA and cannot be replaced via PAYPAL . If so, Please reported within 5 days and return to us within 30 days from the delivery date for exchange or refund.
Contact us
We will give you a positive response and 5-star rating.
If there are any deficiency in this transaction, please contact us at any time so as to clear up your discontent and resolve the problem. We'll try our best to assist.
If you satisfy the quality of products and service we provide, please be kind to give us a positive response and 5-star rating to encourage us to do better for our customers.
