-Matrox DualHead2Go-USB CordPaymentPayment must be received within 4 calendar days of an item's end date, or your order may be cancelled without notice per 's Unpaid Item Policy.Orders must be paid for through prior to pick up. Payment will not be accepted at the pickup location for any reason.ReturnsTo initiate a return on a “New” or “Used” item, you must submit an inquiry ( Message), provide a photo of the issue, and go through a troubleshooting process with our Customer Service team.We do NOT accept returns or offer refunds of any kind for “For Parts” items.ShippingWe will ship out the item in 1 working day from Monday to Saturday.Tracking Number(s) will be updated in once items have shipped.Usually the delivery takes 2-5 business days.If you don't receive the items after 10 days, please feel free to CONTACT US!Please Make sure your shipping address is correct and includes your Apt#, Box# or Unit# if any. We are off on weekend, all orders from weekend will ship in next Monday. We maintain high standards of excellence and strive for 100% customer satisfaction! response is very important to us. We request that you keep in touch with us immediately BEFORE you give us neutral or negative response, so that we can satisfactorily address your concerns.