This product's condition is"Used-Fair" - *The monitor works properly and has been tested; however, when tested the monitor arm appeared not to connect properly to the back of the monitor.* Used-Fair: The item has been previously owned and shows significant signs of use. Accessories may be missing (which, if is the case, will be noted). The item still functions but may have minor issues or decreased performance.We strictly aoffere by 's counterfeit item policy (see link you have any questions about the authenticity of our items please ask for information please message us on and we will respond as soon as we can.