If you have any questions about this item, please email us prior to purchase, otherwise buyer holds all responsibility

What you see in these photos is what will be shipped to you

I will describe how we list items and process DOA returns so that everything is clear..

Before we list an item we power test it if it requires power, if it is a motherboard we test it while in the system before dismantling, if it is a peripheral device that we can test on or in a system we do. All devices that require a special device or specialty experience that we do not have our testing begins and end with power testing. After testing we inspect for physical damage or inconsistencies . If there is any wear outside of the normal of a used item we either mark the item to note its damage or wear in the listing or we scrap it . We then place a number of company marks on the board with invisible ink and place security seals on the board to discourage tampering or desoldering of components.

IF YOUR ITEM IS DOA YOU MUST CONTACT US THROUGH MESSAGING TO GET AN RMA #

IF WE DO NOT RECEIVE THE ITEM BACK FROM THE BUYER WITHIN 10 DAYS OF ISSUING AN RMA #, WE WILL DECLINE YOUR REQUEST FOR REFUND OR EXCHANGE

When a buyer initiates a DOA claim we issue them a RMA number and await the return. When the return arrives we inspect the item for our invisible company markings and inspect the security seals for tampering. If either of these are missing or if the seals have been tampered with the warranty is void. we then check the item to see if it works and that all the components are in working order. If the item is DOA or not as listed we will exchange the item for one that is working (if we do not have inventory for exchange we will issue a refund of the purchase only, we do not refund shipping). If the item is in working condition we offer to ship the item back(at the buyers expense) or we issue a refund minus a 20% restocking fee.

Our preferred carriers are FedEx and USPS. Your item will be shipped to you via one of these carriers unless specified otherwise.

If you are having this product shipped to APO, AFO, Hawaii, Alaska or Puerto Rico(non-48 states) please send us a message for a revised shipping price

Please note that we do not refund shipping charges

We do not refund incompatibility on the buyers behalf

We do not accept purchases from buyers with less than 5 positive response

We do not accept returns ontoners/printer inkor any printer related consumables that were purchased sealed and then opened.

We not acceptreturns on tape drives

We are not responsible for any passwords left on networking equipment

We do not accept returns on any items that are new and/or sealed

If your item is damaged upon arrival, please keep all original packaging and we will file a claim with the carrier. DO NOT REMOVE SECURITY SEALS FROM UNIT, IF YOU REMOVE THESE UNITS WE WILL NOT HONOR ANY RETURNS WHATSOEVER

If you have any problem with any product, please contact us ASAP through message system only, so that there is a valid record on file.

Buyer must pay (or make arrangements with us) within3 days of purchase, otherwise sale will be cancelled

Returns are for DOA only - Must notify us within3 days of receiving merchandise

All \"SOLD AS IS\" Sales are FINAL

If for any reason you are not satisfied with our product please contact us before posting negative response. Thank you.

12-7-12 DS R17L4 BOX 1 EAST rev 7-10 15 mouse over small images to see enlarged view below.

About the Item