Hiya,
Had exactly the same problem.
Took me for ages to short it all out.
After a lot of time without support i found the issues.
if needed, please feel free to contact me directly.
Me is still feeling big left out by the support.
Still don't understand why, but with this kind of issues it seems that u are on your own <img src="https://www.ubbcentral.com/boards/images/graemlins/frown.gif" alt="" />
Hopefully it will be better soon and in the future.
