Oh god, I don't even look at how much time I have (:wanders over and checks: bought in 1999, 10 units available)...
Most of the time you can get better/faster support on the help forums (or UBBDev), advanced support is generally going through the infopop/groupee/madronapark/whateverthenameisthisweek's helpdesk and bugging them

.
Hmm, maybe I should put my support units towards the whipping of Rick to push out features I don't think will ever be put into .T7...