Actually, when thinking of the post as "open" or "closed", it makes perfect sense. A support person (or support persons) can visit the forum, chose to hide "locked" (or "closed") issues, and then can immediately see which things have not come to resolution and remain open.
But, I did mention "it could be something that you turn on temporarily so there wouldn't be confusion as to missed post", as to prevent everyone from missing something that may have already been discussed. But, we know that all forums users always search before asking any questions though, right?
