Okay,

I've got them to chmod those directories over to me, and I've changed all the permissions I can. There's some index.html files in there that I can't change permissions on, so I've asked them to hand them over to me as well. But I'm still getting little red boxes.

Just a thought, but since you need to use the image manager to put the pics there, do I need to have the "enable file attachments" ticked and configured? If so, what should I be using as the attachment storage directory?

cheers (and thanks for all this help)
Dj